McDonald's — Restaurant in Rowlett

Every now and then, on a Sunday, I’ll get my kids the big breakfast with hotcakes and a couple chicken biscuits. I usually go to the location on 30 in Garland, but they are usually so busy I thought I’d try the Rowlett location, because they rarely look busy.

Turns out…it’s for good reason.

I placed my usual order, via the app, for 3 big breakfasts w/hotcakes and 5 chicken biscuits for around $33. I drive to the restaurant and decided to use the curbside service, because it was available and I didn’t feel like getting out of the car. I parked in spot 5. The app prompted me to put the spot number in, so I did. After I had been waiting for about 15 minutes (not complaining about the time…I don’t mind waiting at all) another car pulled into spot 7.

After another minute of waiting, a small, bald Hispanic gentleman emerges from the restaurant carrying 2 bags of food. Being that I’ve been there for about 16 minutes now and the other car just showed up, I assume he’s coming to me.

Imagine my surprise when he didn’t even look my way and went right to a car, that I now saw contained 2 young girls. I heard him repeat my exact order to them and then hand it to them. They accepted it with no problem. I thought it was weird that they ordered the exact same thing as me.

As he began to hurry back inside I stopped him and asked him about the order, loud enough for the girls to hear. I asked him what number he was supposed to go to with the order and then I repeated my order to him. Even with the mask on, I could see he realized the mistake he made. The girls handed the order back to him and he gave it to me.

I then asked him a perfectly reasonable question of “why did the app ask for the number if it was going to be ignored.”

At this the employee blew up at me and said they aren’t given the number inside (which sounds patently ridiculous) and that he had repeated the order to them and they took it. Thereby passing the blame to them. I said, “I know. That’s how I knew that you gave my order to the wrong car.” I accepted my food, apologized for the audacity of my question, and wished him a very insincere good day.

Oh, Mr. Little Angry Man…the receipt in the bag has the spot number on it. You should probably check that before you go out and give people the wrong food. It’s, LITERALLY, the least you can do for your job. But, given your attitude, I think you’re a “bare minimum” kinda guy.

As you were dressed like a manager, I wish you continued success in your chosen profession, but might I recommend that you brush up a little on your customer service skills. As for me, I’ll just go back to the Garland store from now on.

Have the day you...

This evening at 6:45pm I went through the drive thru at this location. The crew member who took the order was pleasant. I ordered a chicken nugget happy meal for my daughter and a large fries for me. I've learned after managing a fast food restaurant for 4 years to always check what they give you in the drive thru. I was handed the happy meal drink without ice and not full. I told the crew member to add ice and fill it up. In the meantime I checked the fries. So tired of paying these prices and getting half a box of fries, which is what I received. I said to the crew member "is this what I paid $2.89 for?" She just stared at me. No response. So I asked for the manager. She popped her head out of the window, no smile, and asked what the problem was. I asked her the same question. Her excuse was that sometimes when the fries come straight out of the fryer they break and settle at the bottom of the box. My response was that it wasn't true because the temperature indicates they're not straight out of the fryer. I then told her about the drink and that the chicken nuggets were all over the bottom of the happy meal box because they just threw them in there. I said "what the hell?" She said "there's no ice in our machine. Pull forward and I'll get you your fries. You don't have to cuss!" I pulled forward and waited. The same manager came out to the car and without a sound or smile handed me the bag and walked off to the next car that was waiting. I checked the fries. Hot but still half a box. She gave me the thumbs up with a question mark on her face. I told her I'd be reporting it. She asked "reporting what?" I told her the events. She responded that maybe it was the way I was talking to them. Is she serious? Since when does the customer have to kiss the butts of the crew members who should be providing customer service? This manager with an attitude that I was infringing on her happy day had zero customer service skills and should never have been promoted to manager. Managers should be solution oriented and say yes ma'am. And then the crew members in these establishments want to earn $15 an hour? I've already reported this to McDonald's corporate and have filled out the convenient survey. If I had been the general manager she would have been fired on the spot.

I hope that Chick-fil-A puts McDonald's out of business. So sick of this mentality, high prices and low quality food from the number one chain in the world....

Well I was very disappointed I will never ever go back there... I take my Grand kids to school in the mornings.. So on my way home I decided to stop and get a senior coffee and a dollar breakfast sandwich... The drive-through line was really long so I thought it would go faster if I went in.. Not even thinking about what I had on or what I look like I just needed a cup of coffee. So I place my order. And stood there and waited another customer came in and ordered a lot more than I did in another customer came in and ordered a lot lot more than I did Bake at their food and drinks before I got my senior coffee in a dollar sandwich after everything was finished meaning their rush because a drive-through is really long I got my coffee and my sandwich I went out to the car and looked in the mirror and I look terrible remembering I just woke up I needed coffee after I took my grand kids to school so I started to drink my coffee and put some Cream And it, To my surprise it already had Cream in it. And it was cold also I took my sandwich out and it was hard I was very disappointed. I know I looked badd but I really don't like the way I was treated I guess they thought I was a homeless person.. And At that moment I knew how they feel... I was heartbroken Not because of the food I got for the crummy service but people should treat other people as equals... So I learned my lesson not to go there anymore I Threw away the coffee and a sandwich.... And as I was driving home I thought wow they gave me one of the employees coffee how nasty is that. I wish I would have gotten the employee's name we treated me so badly.... She made McDonald's a place I...