BJ's Wholesale Club — Restaurant in Roxbury Township

Review of BJ’s Store Unacceptable Racial Profiling

I’ve been a loyal customer at this BJ’s location since I moved here, and I’ve always had a pleasant experience, until my recent visit, which left me feeling extremely disrespected and targeted. I’ve noticed that racial profiling is still alive and well, and unfortunately, I experienced it firsthand at this store.

During my visit, a friendly employee at the door, whom I see often, was in the process of checking my receipt when a man named James from asset protection suddenly snatched the receipts from her hand. He went straight to inspect my multiple receipts without any explanation. When I questioned why he was so focused on me, his response was incredibly rude and inappropriate. He mentioned that “every first of the month, people were stealing,” although he made a point to say he wasn’t accusing me specifically, but his actions said otherwise.

To make matters worse, James didn’t check anyone else’s receipts in line and immediately left to stand outside after examining mine. I couldn’t shake the feeling that I was singled out because of my race, and this deeply upset me. After loading my car, I returned to speak with the manager, who said she would discuss the situation with him.

While the manager was courteous, I still felt extremely disrespected as a woman of color. This kind of behavior from employees like James is unacceptable, and if he feels the need to treat certain customers this way, maybe he shouldn’t be in a role that requires interacting with the public. Racial profiling has no place in our society, let alone in a store that I frequent and have otherwise had positive experiences with.

It’s disappointing and sad that something like this happened. BJ’s, please take steps to ensure that all customers are treated with the respect and dignity they deserve,...

When Sams club closed we came to BJ's. I noticed the prices were not as good and the customer service was awful. I purchased a few items there today and went through the self check lane. On my way out the lady with the yellow highlighter accused me of stealing a belt. She claimed it was not scanned out. I assured her that it was and pointed the belt out on the receipt. She then put her glasses on and agreed that it was on the receipt. I suggested that she should put her glasses on before she accused customers of theft. She yelled back at me " Just doing my job". I put my grocery's in the car and went back in to the store to tell my story to customer service. Having hopes that a manager could coach this lady up and avoid disgruntled customers in the future. I went to the service desk and asked to speak to a manager. Another rude employee asked me " for what?" I told the customer service lady what had just transpired at the checkout. She said " She was just doing her job" and asked me if I still wanted to speak to a manager. I informed her that judging from her response, it would be a waste of time. I will be checking out Costco in hopes of finding better pricing and a more pleasant...

I do $500+ store pickup orders and every time that dept is a disaster… they don’t load your cart until you check-in, so they are always under pressure and slow. Every order I am missing multiple items and/or damaged items; it’s a 40-minute drive so going back to the store really cuts into the cost-effectiveness of my membership.

Update 6/2023: This store is still no better… every store pickup order comes with a headache. Wrong items, missing items, or my favorite - food that expires within a day or two. I picked up an order yesterday and $50 worth of food expires within a couple days. The local store does not answer the phone and corporate said I have to go back to the store. I don’t like driving 45 mins a second time for their mistakes.

The convenience of store pickup just isn’t worth it anymore, they pick the order wrong so I have to go down the laundry list to verify (waiting on line to have my receipt checked erroneously also - if I go in to grab the cart), waiting in the parking lot for 20 mins for someone to come out, etc.

Original Review: Try another BJ’s...