TRILOGY SMOKE SHOP — Local services in Roxbury Township

Most of the kids in there are helpful, however, I go in for the BVC coils and liquids. Owner recently bought fake BVC coils that don't have the original mesh in them. As a result my vape sessions have gone down to crap and all I taste is burnt coils. I have gone 2 months without smoking one cigarette after 20 years of smoking... at this point I am about to say to the heck with this and just give up vaping all together due to the overall experience of this place.

I bought my first E Go C twist there and had nothing but problems with battery charging, to the charger itself. I found out that the E Go C Twist charger isn't the original either.... there should have been a logo on the charger "Joytech" which mine does not have.

I also purchased the Atlantis Nautilus, that seems to be the original however I get nothing but gurgling, leaking, and spitting sounds.

None of the gentlemen in there can really help with any of these issues, and when asked to speak to the owner, he is never available, nor do the kids seem too keen on calling the owner nor would they give me a contact number or speak to the person directly. In their words exactly "Uh I can't contact the owner because I am not allowed to." Really?! I demanded they call said owner to get a replace of the original battery that was not working. In the end after much arguing and still not able to speak to the owner, I ended up getting the darn battery I needed.They don't carry accessories for said Nautilus, like the drip head (cheap versions of ceramic ones available) nor do they have any or rings or seals for the gasket.

In all... if you go in there to purchase a vaporizer,...

MUST READ! - If I could give this manager a zero I would, the lowest one star rating doesn't do the review any justice. Don't waste your money!!! The manager is on drugs people. Large pupils, daily mood changes, erratic behavior to say the least and will Raise/lower prices depending on the day, his mood, and or if his period just started or not.. Don't waste your money!!! He will sell you stuff for 600% markup without mercy. Drive a little further to Wizard smoke shop. MUCH better customer service, prices and a manager with an IQ at-least higher than my dog.This place is managed by the most incompetent manager there ever was. I say "was" because before I am done reporting him to the better business burrow as well as other places, he won't be a manager for long. This place got robbed and now I understand why. This place has been known for selling drugs inside and out of the shop. STAY AWAY!

Awesome employees .... TERRIBLE MANAGER. Actually terrible is the nicest thing I could think of to described him.

Getting robbed won't be the worst thing happen to this shop. Treat customers like trash and get kicked to the curb like a piece of trash. I am not done with this guy, this is just the start. What's up ED? aka (erectile...

I would have given them a 5 was impressed with their selection from the minute I walked in door the femal clerk was nice and helpful. When I got home I pulled items out of bag and realized a 9.99 pipe was not in bag. I did try calling before 10 pm that night but my phone was drained. I called Tuesday at 11 am went over my situation. Male clerk said he would get back to me

I did receive a call back. He stated he spoke with female clerk. Said I must have lost the piece That would have been virtually impossible since said bag went from store to my house never left the car. I searched the car throughly to be sure it didn’t escape the bag It did not

The male clerk really shouldn’t be working with the public. I said I was a first time customer and chances wouldn’t be back. He basically called me liar. Said I wouldn’t have known the clerk was his sister and he had a dog. I politely told him his sister told me this all the night before while I was browsing their establishment

IMO they should have just replaced the 9.99 pc. I purchased far more expensive items the night before. Why would I try to dupe them with...