Dunkin' — Restaurant in Roxbury Township

Useless staff, and rude service disgusting attitudes on the staff and manager on site this morning. We ordered a large caramel ice coffee with light ice and they slapped the sticker on a medium cup and felt comfortable giving that to the customer. When asked if they can correct it, the manager made the employee pour the ice coffee into a large cup and said "add ice." That was absolutely horrific and the worst part of it all is that when I pointed out my original order- that I didn't want this much ice and ordered light ice and please make it over completely again, the manager was prissy and slammed the new drink on the counter. She did not actually make a new ice coffee, she emptied a few cubes of ice and added more coffee-leaving all the flavor out because the original medium cup had all the flavor at the bottom. I hope they go out of business for treating...

I frequently stopped at this location but the customer service is appalling.

Curbside is an option on the app that the employees do not adhere to, if they cannot do this simple task then it should not be offered. I understand if they’re busy, but the store was empty today. The employees were standing around chatting.

Today I ordered curbside and again I had to go inside to get it. When I went inside and said something, the first employee apoligized and was kind. The second employee started speaking badly about me behind the counter thinking I wasn’t there. When I responded to her, she gave me a horrible attitude and was terribly rude. This is no way to treat paying customers and no way to manage a situation where YOU were in the wrong. This location is in such a hot-spot on...

If you are thinking about swinging by this Dunkin Donuts for a quick donut, I suggest you mentally prepare yourself for a solid 10 minute wait just to get one or two. If you decide to throw in a coffee or any kind of food item, you could be looking at closer to 20 minutes or longer. This place has made me late to where I was going multiple times. The staff move at a pace that can only be described as “dramatic slow motion” and somehow still manage to be rude while doing it. Honestly, you would make better time if you sat down at a diner, ordered a full breakfast, chatted with the waitress, and then asked...