Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Roy

The crew working on Halloween deserve to be recognized. I called in an order well in advance and when I arrived the store was completely overwhelmed. There were at least 40 people there waiting for their orders. Many guests became angry and complained, and some even went so far as to insult and belittle the employees organizational and service skills. Some don't recognize that there is no good way to handle traffic and volumes that high. They are only human, and they can only do their best. That's exactly what they were doing. It was not a smooth experience, but it was a positive one. Those employees worked harder than anybody in that lobby worked at their 9-5. I was still greeted and served with a smile. When I was handed my food I loudly announced that anyone in the lobby who thinks they could do a better job under the circumstances was wrong. I appreciate their hard work and hope the franchise owner sees this survey. Those employees...

I am updating my review. What used to be a great place has slipped tremendously. A couple weeks ago I ordered the usual order for my family online and on a whim, added a salad. When I picked it up it looked good. When I got it home and moved the top of it, most of the lettuce underneath was rotten. I'm talking slimy and inedible. I sent an email to their "customer service" and got a canned response from Data@marketforce.com saying they would forward this to the store manager. After that, nothing but crickets. I went in today to pick up more pizza, while I was there I mentioned the bad experience to the employee, he gave out some lame excuses and an apology, but no attempt to make it right. I will have to rethink my pizza options moving forward, they used to care but don't anymore, apparently. In today's uncertain market, customer service should be more important, not...

The kid att he counter was nice enough but I came in and placed an online order for the wrong location, no problem we cancel the order and he says to just reorder. There was a special for an online. I couldn't place an online order because it was 8:30, and they closed in 30 minutes. I needed to place an order at 8:29. So he rings me up at the counter. Which one pizza cost 6$ more than online which i pay anyway because he says he can't match it. But I am unable to place an online order. After clarifying the 2 topping pizza 4 times, it is still made incorrectly. For the now, 16$ large 2 topping pizza. That...