Charleys Cheesesteaks — Restaurant in Sacramento

Tl;dr Roaches in the food.

I usually like to eat a place a few times before reviewing, That said, The last few times I've been here, I've really enjoyed. I've brought friends here, and i've brought family here when we were hungry and in the area.

The reason for the one star - I went today with my mother after an appointment we had in the area. We placed out order, and as it was being made, I watched a cockroach crawl up from where they keep the veggies etc. onto the counter, where they have a little glass window.

Another person and i noticed this, and let the woman making food know. she tried to tell the man running the cash register, but in the meantime, i grabbed a napkin, reached around and killed it.

I should have gotten a refund right there, but me and the other woman waiting on our food were kind of pensive - untill we saw two others crawling into the cardboard trays they serve their Philly steaks in.

Both the woman and I got refunds, but they were still serving people in line, despite the man behind the register, and the woman making the sandwiches knowing there were roaches in the food.

I will never go here again, even if they clean it up. Or for that matter, anywhere in the food court, as if one business has a roach problem, they'll probably be running to the other stations sooner than later to search for...

Came in here on a day where it's raining outside and barely any customers. Ordered one sandwich with fries. Waited 20 minutes, came up to the counter saw 3 sandwiches laying on the counter getting cold. Asked when mine will be ready, worker said mine was up next. Clearly it was already cold, sitting on the counter for 10 minutes. I asked for a refund because I was in a hurry and could not wait anymore. She asked if I'd like a new one that wasn't cold, I said no. Then she told me she couldn't give me my money back because she didn't know how and the manager was gone. Guys order after me, asked to just take his sandwich as is because he'd been waiting forever too. She gave him his cold sandwich with no produce on it, because 15 minutes wasn't long enough for her or the guy on the grill to make a decent sandwich. Anyways, I left, with no sandwich and no refund. Never coming back. Word of advice to others, even if it's slow and zero customers are at the restaurant , avoid it because your sandwich may never come. Still have yet to talk to...

Came here 3 times because me and my boyfriend love the bacon and cheese fries and strawberry lemonade. We think the customer service can be improved. This place needs more customer service training for their employees as they do not treat customers well. The employees seem indifferent and unapproachable. The Philly steaks are cold and do not even compare to Roseville Galleria’s Charley’s Cheesesteaks. They did not even call our order. There were 2 instances that we resort to ordering on the kiosk because they do not even greet and stay in the front to assist with ordering. We ordered for a large drink but the employees did not even let us know that there are no more large cups. We were provided with the small sized lemonade. We decided to let it go but with how poor the communication is with the employees. It is better off if you go to the Charley’s Cheesesteaks...