Giovanni's Old World New York Pizzeria — Restaurant in Sacramento

It is Saturday, February 3, 2024. I just came from Giovanni’s. I got there at around 2:20 PM and ordered the lunch special. I was really in the mood for pepperoni pizza so I ordered one slice of pepperoni and one slice of the Don Giovanni. A tall young guy with a thin black mustache took my order. He looked very confused. His customer service skills were nil. I asked him if he had both the Don Giovanni and pepperoni slices available and he said yes. 40 minutes later - no food. It really wasn’t very busy. I caught a shorter guy and told him what I had ordered 40 minutes earlier. Five minutes later the tall guy came to my table and asked “what did you order again?” I told him. 10 minutes later, the shorter guy came out and laid two pieces of Don Giovanni in front of me and tried to walk away without saying anything. I told him that this was not what I had ordered. His reply: we don’t got no more pepperoni. What kind of customer service is this? They could not have been upfront with me and said “sorry we ran out of pepperoni. Here are our other choices?” They couldn’t maybe have taken a slice of cheese pizza and put some pepperoni on it? If they would’ve been upfront with me, I could’ve just asked for my money back and gone down the street to another place -/ but they didn’t. When the owner is there for lunch Monday through Friday you will never have problems. At night and on the weekends when he is not there I have never seen a more inconsistent hit or miss restaurant in my life. When the owner is not there, it’s like the twilight zone: always expect the unexpected. After all that it happened I really could not enjoy the pizza very much. I will boycott this place indefinitely even weekdays when the owner is there. I hate to slam the place because I really like the owner. But as a guggle reviewer, I feel I have a duty to let people know about a place:...

I don't usually write reviews but I feel obligated to warn anyone who might be considering eating here. While going home, my partner and I were feeling particularly hungry and had a hankering for pizza. After searching around for places nearby, we decided to roll the dice on this place. The warning signs were there from the beginning: the prices were much higher than other places and their portions were small; I've never seen another pizzeria refer to a 16" pie as "large" before.

We opted for the pesto pizza and went for the "New York Size" which is underwhelming; 20-24 inches, a standard pizza that would be treated as "large" anywhere else. The price came out to a whopping $40 and when we finally came home and opened the box we found: a regular cheese pizza. At this point we were too hungry to go back and wait around for another half hour while they tried again so we decided to just eat what we had and hope it was good.

It was not good. The crust was burned and there was an ashy aftertaste when you finished a slice. We ended up getting pizza that was both worse and smaller than what we could have gotten at Costco for a quarter of the price.

TL;DR: DO NOT GO HERE. They will charge you exorbitant fees, mess up your order, and burn your pizza.

PS: If you go in person, use the bathroom before you go. The bathrooms in this place are in a narrow hallway cluttered by arcade games and prize machines at the entrance. You'll have to weave your way through a crowd of children and...

tl;dr Pizza is mediocre, service is bad.

So I went here with a friend and first thing to note is that the place was dead. Like there were as many people going in and out taking Postmates and DoorDash orders as there were people actually eating there.

Next, when ordering, it was ten bucks more than the place down the street, and had a ton fewer options. Then, after ordering, they didn’t give me a receipt, which I don’t usually mind, except for the next thing.

As for our actual order (a couple of personal pizzas), they messed it up. I order “a Coney” and instead got a sausage pizza. Okay, fine enough, everyone makes mistakes, but when I went up to tell them they made a mistake, the dude straight up lied to my face that is what I ordered. I had to argue with him to get him to fix his mistake, which, mind you, I would have caught in the first place if he had bothered to do his actual job and give me my receipt.

Finally when the pizza actually arrived, it was mediocre. The toppings were kinda thin, and the bread was burnt. Oh, and since we were sitting right in front of the counter, I got to overhear the punchline to all of this when someone from Postmates came up and found that their sausage pizza wasn’t actually ready.

Overall a mediocre to bad experience. If you want old style pizza, it might be worth it, but I’d recommend ordering delivery so you don’t have to...