Jersey Mike's Subs — Restaurant in Sacramento

Not a great visit. As a former restaurant general manager, this location needs some serious work. From building maintenance, to customer service and the actual product that people pay money for. When I walked in the door the cashier just looked at me and then back to the other team member that was making the food. He was not helping anyone at the time but still did not take the time to greet me or even really acknowledge me. Not a huge deal but it does go a long way in the end. While i was waiting in line i was able to take a look around and there were some holes in the ceiling tiles and the counter could have used a quick wipe down maybe by the cashier that was standing in front of the register waiting to ring some other patrons up. When he did eventually come down to the other end of the counter to take my order he was mumbling very fast and was difficult to understand. I get that it was slightly busy with a few call in/online orders but your customers still need to be able to understand you. However my biggest disappointment was the actual product. I was looking forward to my sandwich until I got home and opened the wrapping to see this... the bread was extremely dry cracking and flaky and the sandwich did not look appetizing at all not to mention the contents of the sandwich were all over the place. Won't be back to this one for a while as there are much better places to eat...

My boyfriend and I visited this establishment on 2/4/24 (during the power outage). We were glad to see they were still open and had power as we were craving our favorite sandwiches (the 43 and 13). The place was quite busy because of the weather and there were only two employees on shift. Unfortunately, we didn’t get their names but they were absolutely fantastic! Because of the in-store and online orders they were running out of bread but the handled the situation great. They informed every customer that walked through the door of the situation with empathy. However, because there was no manager in store they couldn’t turn off online orders and didn’t have time to turn off the open sign. I understand that managers are usually not in store for the closing shift but to have them not pick up their phones or go over to assist the employees is insane to me. Because of this certain customers got rude and pushy but yet again, they handled the situation amazingly. I on the other hand tried to speak up as these employees were doing the absolute best they could during unforeseen events. Like always the sandwiches were amazing! Thank you to the employees that served us last night! Once again you guys were amazing and deserve a raise for dealing with the madness that...

Listen, we love the subs here. We used to live in New Jersey, and we are at Jersey Mike’s all the time.

My poor review actually has nothing to do with the taste of the food or the guys working here. It’s a management/staffing issue.

My husband and I placed a carry-out order at 6:31pm, and were told that pick-up time was at 6:46PM. Great. 15 minutes.

Our order took OVER HALF AN HOUR (More like 45 minutes) PAST the pick-up time.

This is not due to the employee work ethic. They were working their tails off. They are OVER worked. Clearly, this location gets tons of business. WHY IS IT SO UNDERSTAFFED.

This makes for really frustrated and overworked employees and really hangry and irate customers.

There was a huge line of walk-in ordering customers and a ton of incredibly angry pick-up ordering customers.

My review is to try to get management to acknowledge this issue- PUT MORE PEOPLE ON THE CLOCK-

For the sake of your customers and your poor guys who are working their fingers to the bone. I seriously wanted to crash-out FOR them!

The pictures show my order time, pick-up time, and the actual time I GOT my order.

It also shows the ridiculous amount of orders they still had to fulfill NOT including their huge line of walk-ins....