Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Sacramento

I had one of the worst customer service experiences ever at this Papa Murphy’s location. I ordered a calzone, and when I got home and opened it up after baking, it was completely empty — no toppings, no cheese, nothing inside! I called the store right away, and the person on the phone told me they were about to close but that I could come pick up the missing ingredients and “stuff the calzone myself.” How does that make sense? The calzone was already baked — why would I want to put raw ingredients into it afterward? I told them I’d just come by the next day to get a replacement calzone. When I called the following day, they told me I had to bring back the old calzone in order to get a replacement. Seriously? Who asks customers to bring back old food — especially something that’s already been cooked and a day old? That’s not only ridiculous but also unsanitary. The manager even confirmed that they wouldn’t replace it unless I brought the old one back. Completely unprofessional and unacceptable. I’ve never had such poor service at a Papa Murphy’s before, and I’ll definitely be filing a complaint with corporate. Avoid this location — they clearly don’t care about their customers or the quality...

Tried ordering online, their was no option for EBT at pick up. Tried calling their store, their phone number was disconnected. Ended up traveling and going in. Informed the only person in there, their number wasnt working. The person claimed to be the manager and informed me its been like that for weeks. I informed her she was losing a lot of business with the non working number. I asked to order my pizza, she claimed their store wasnt taking EBT currently, even though there was a big sign outside that said, "We take EBT". She said i could talk to their other store on the phone and pay. I asked to clarify, she wanted me to give my card information over the phone? Then she said she wasnt taking EBT at all. Was a weird encounter. Should have recognized the first two red flags. Wont be returning to...

Listen, This place only deserves a 5 star rating because of this girl who works there (i think her name is Kaya) that works there. The whole crew is great... and Kaya is always so professional and polite, she knows how to handle all kinds of customers. The crew is super cool SHE'S the type who continues to succeed. SHE SHOULD DEFINITELY HAVE A CHANCE TO BE MANAGER BECAUSE SHE IS MORE THAN ENOUGH to be considered for MANAGEMENT MATERIAL. AND WAY MORE PROFESSIONALISM AND SKILLS THAN THE The manager now... because the current manager is rude to everyone... she skims pizza's to the lowest possible extent and she can't deal with any situation very well mannered and professionally at all.

But.. KAYA ...KAYA IS AN ASSET TO THIS COMPANY. IF NOT JUST A RAISE... SHE DESERVES...