Popeyes Louisiana Kitchen — Restaurant in Sacramento

It was terrible! The Woman serving me was RUDE and Condescending. I opened my container with the Chicken in it and advised her that I did not request "Chicken Wings"? I was informed that they were 1 Leg and 1 Thigh? Then She went onto state a fabrication, that I had requested "SMALL PIECES"? Who does that? Go into a Fast food chicken place and ask for SMALL! Strike 2!..... Aside from the pieces being "Pandemic" size, They were OLD & dry. I know OLD. (I use to own several restaurants). I NEVER SOLD OLD FOOD! When you run out. You run out! But what further got to me was her attitude when she "Flunged" the Chicken into the garbage can. Then proceeded to pretend to give me a "fresh" batch. It was worse. OLDER, DRYER AND DARKER! I was in a hurry & hungry. I left. I paid over $13.00 for me to be underserved and disrespected. She should be FIRED and that restaurant should be watched by "Popeye's" Home Headquarters for Quality Control. In being fair. I visited another Popeye's for a comparisume. It was like "Night & Day". Although small, the Chicken was Fresh! Another thing. Popeye's should do something about the "alleged" Red Beans and Rice. It was more like "Red Bean juice" over Rice. $4.00? For bean juice in a...

Working in the neighborhood I've had lunch here a couple of times. I never had a problem. But I guess this isn't the best location at night's. I placed my order and wanted to confirm the promotion. I was ignored. Went to the window and the employee completely ignored me then read someone else's order which wasn't mine. I place my order and asked if I wanted spicy and I said yes. She snatch my card talked to someone else while another male employee came in and he gave me my card. She came back with my food and I asked for hot sauce she gave me a hand so full some fell on the ground. I gave her some back not realizing I'll need it because when I took a bite of Mt undercooked chicken it wasn't spicy. I called to complain about my order and the same person that did not take my order, then took my order and still got it wrong WAS THE MANAGER!!! AND SHE TOLD ME I TOLD HER ORGINIAL.

I'm leaving this post because again I work in the community and I know it's a rough location and it takes hard work to be employed in California. But why be rude and not just...

I was VERY excited about Popeyes coming to the neighborhood. But that has changed. The West El Camino and Truxel location is severely lacking in customer service, appreciation, and respect of other people's time.

There is no organization and no "functional" system to get "satisfied" customers out of the store with "hot" food in a decent amount of time. I've purchased food (butterfly shrimp combos, family pack combos, chicken sandwiches, 2 & 3 pc combos, lemonades, chicken strips, etc.,...) at this location at least 10 times from the week that it opened, to this week and there has been little, if any improvement.

Two of the managers (females) that I've communicated with were unsympathetic and pretty much had "blame the owner" attitudes. If the owner and management are not here to serve and improve the community, they need to pack up and go. I'd rather drive out of my way to another neighborhood and receive...