Grocery Outlet — Local services in Sacramento

On the way home to Grass Valley, I got off the freeway to find a gas station, but before a found a one, I spotted a Grocery Outlet, so I decided to grab a few items. Walking toward the entrance, there was a gentleman (I found out later it was, Freddie, the Manager of this store) who was standing outside who pleasantly greeted me... what a bright spot in what had been a grueling few days of challenges and record high temperatures... 100 degrees in October.

Walking into this particular store, I was blown away by the well stocked, organized shelves and an array of items to choose from. In addition, a vast selection of higher-end and unique items not available at the Grocery Outlet, I normally shop. Then I checked out the prices... they were significantly less on items I regularly purchase and on many other items, priced so fairly, I couldn't pass up!

As I shopped the manager, Freddie, asked how it was going, if I needed help finding anything... etc. He also asked if would fill him in on my experience and any other feedback I could share... (I had mentioned that I'd never shopped in this store, when I met him outside).

At the register the cashier, Vivian was great, she was super efficient and friendly. I paid for groceries with EBT, all was going well... then I tried to pay the balance using my Venmo account, via Apple Wallet... the Venmo account, which had ample funds available, was declined... then, several more attempts, same thing happened... declined.

The debacle which ensued, taking well over an hour was finally resolved, due to the efforts of Neal, who came to my rescue. He was patient, thorough and tried various methods to resolve the Venmo problem. He even went out of his way to charge my phone that died right in the middle of the process. If it weren't for Neal's consideration and assistance I don't know what I would have done. I have never been treated so kindly by an employee at any grocery store, especially when there's been a glitch with an electronic funds issue...it happens, but sometimes by no fault of the customer's. It was heartening to be respected and listened to. The glitch was figured out and resolved thanks to Neal's help... Later, I found out he's the son of, Freddie, the store manager. Like father, like son. Thank you to the staff at Grocery Outlet that made my impromptu stop one I'll not soon forget. I only wish this store was closer to where I live. With much gratitude... The best to all...

If I could give this location a 0, I would. During the Aftershock 2022 festival they had NO signage up indicating that you couldn’t park there. So Thursday I had parked and all was okay. Again, I made sure that I was able to do so and neither my boyfriend nor I saw any signage indicating that we couldn’t park there. I am very cautious when it comes to doing so and I made sure to park in a far corner to not disrupt any of their customer parking. Well on Friday, I parked there from 4-930 and when we came back to the parking lot there were all these signs for “no concert parking” and they had my car towed. They had put these signs up during the festival when no one would’ve seen they weren’t allowed to park there. There was NO phone number on any of these signs, there was no warning other than the a little sign by the front of their parking lot that had the Sac Police number on it to call if towed. We spent $350 to get my car out of impound because Grocery Outlet decided to post “No concert parking” DURING the festival and never gave anyone any warning that if they parked there again, they’d be towed. They just immediately towed my car and we had to scramble their parking lot to find a phone number to call in order to locate where my car even was. Will never shop at this location due to the mistreatment and...

I really enjoy going to various locations, because you just never know what you're going to get. This location I have went to a few times and the store is always clean, workers/checkers ate always super friendly. I loooove the coconut water here. I normally get at Sprouts or Raley (they had a recall ughhh) however this one. I went on a limb and grabbed the chocolate ones...uhmmm noooooo, Not straight out the bottle. I might remake into a chocolate chip seed pudding or cake, its just coco chocolate chocolate on a 10, to much. It have my tastebuds confused lol. Anywho also I must note, always check you dates with any discount store, eat any perishables, fruits etc within a few days because they are priced for early consumption lol. All in all great store/s, great staff great selection of yummy items. I would have given 5 stars but I missing my Cocunut water and again that chocolate one tasted like the river in Willy Wonka and the chocolate factory where the boy went in...feet water...just baaaad on so many levels lol. Hope this helps ok luv...