Buffalo Wild Wings 'GO' — Restaurant in Saddle Brook

Wow, where do I even begin? This experience was rough from start to finish.

We ordered the 20-piece Garlic Parm wings and were given 18 drums and just 2 flats (supposed to be an even split, or at least close. But that wasn’t even the worst part. None of the wings had any sauce. Dry. Flavorless. Just sad.

Still, we figured mistakes happen, so I called to share my concern, especially since we live 26 minutes away and returning the order in the middle of a rainy day was a major inconvenience. The person who claimed to be the manager got on the line and immediately went into defense mode. She insisted that they “shake the wings in sauce twice,” as if that automatically meant everything was done right.

Not once did she acknowledge the issue. Not once did she apologize. Not once did she offer a solution.

I had to ask for a refund, and even then, she sounded more annoyed than apologetic, saying, “I packed it myself,” as if to suggest I was exaggerating. And believe it or not, that wasn’t even the worst part either.

We decided to drive to the corporate (flagship) location in Secaucus, 21 minutes from our home, and the difference was night and day. The service? Incredible. The wings? Next level. Huge shoutout to Maracca (Rocky), absolutely kind and professional. And Anisa was the cherry on top. Chef’s kiss.

But back to Saddle Brook. When I called again, regarding the refund, Malek (who answered the phone) pretended not to know the manager’s name. She literally put me on a “soft” hold and I could hear her in the background asking the "manager" if it was okay to give out her name. (Spoiler: It was supposedly “Gina,” but who knows at this point.)

All of this would have been ridiculous enough on its own, but here’s the kicker. This was the third time we received subpar wings from this location. This just happened to be the first time we actually spoke up.

Needless to say, we will never return to this location. They desperately need a manager with actual customer service experience and a team that’s been properly vetted and trained. There are plenty of people out there looking for work, hire better.

This was "bottom of the barrel" service. Just like the old, dry wings they handed...

Iv'e finally gotten around to trying BWW and I made on of the best decisions in my 59 years, of living in this town for 16 of them. The Food was very GOOD! My Cheeseburger was so juicey and my wings were cooked to a perfection, my wedges as well. All due to Eric, he took GREAT CARE of me from the very beginning. His Patience was totally unbelievable with me. He helped me through each moment being my first time ordering from there. I felt like I'VE known him for life. My delivery guy, how silly of me, with the correct spelling of his name starting with an M? was there within 15 mins FLAT. And my food was nice and hot.

However I will be back to properly comment him as well.

The chef made it all Possible; is Phenomenal. O.M.G! he deserves a trophy! I'm posting now becuz my food was so good it put me to sleep. 🫡 And now I'm left to wonder....was it all a dream!

I highly recommend dining at BWW's and say...

Food & Service terrible. Ordered from here multiple times previous years but they've fell off COMPLETELY. There's never more than 2 staff working inside and their customer service is disgusting. Recently ordered 10 piece, hot, all flat, well done for my mom. Wings were definitely not well done, in fact they were very undercooked, almost looking not done at all. They had a bunch of feathers and hairs sticking out of them. Asked for all flats and received maybe 2/10. Wings had absolutely no sauce on them what so ever, maybe about 10% of sauce, they must've had a shortage on sauce idk. Overall 0/10, like i said they for surely fell off, the food never used to be like this. The manager doesn't care, so the employees definitely don't care. This location needs some...