Bubble Tea Brewhouse — Restaurant in Saginaw Charter Township

• I originally rated this business as a 3, but decided to change my rating to a 4 because I know owning a business is challenging and I was sure the owner was giving his all. After his response, however, it's very apparent just how unprofessional and unwelcoming the owner is so I've changed my rating back to a 3.*

I've been here twice and thought my tea was fine both times. I would have given a higher rating, but both times I've been in, the owner has rushed me even though I was the only one in the shop. I would recommend he give people like myself a little time and space to decide on their own instead of making them feel like he needs to move on to another task or customer.

Just to mention... I'm not a part of the community that the owner feels has discriminated against him and his business. (See other reviews - he has a blood feud/turf war with the Asian community, I guess.)

...Although I appreciate the owner's speedy response to my review, it seems that he's not at all appreciative of feedback if it isn't 5 stars and doesn't understand that "great customer service" is decided by the customer rather than himself. The reason reviews are posted publicly is to not only inform businesses of their strengths and weaknesses, but also, and more primarily, to inform the potential and current customers they service. Another recommendation I would give the owner is to slow down when reading reviews that aren't perfect, take ownership of issues, be genuine in your plan to address them rather than making resolution the responsibility of your customer, and not become defensive. Having worked in customer service for 15 years, all feedback shoukd be a gift, even when we...

Never been here so I can't give my honest thoughts on it, but I can give my thoughts on their customer service based on how they respond to others reviews.

Now I did see a couple reviews that tried to state about people not greeting them. Doesn't always happen cause people might be busy, it happens.... get use to it.

At this time I can say that this place doesn't actually care for the customer or what they have to say.... or even their employees based on one of the reviews. One of your common lines to use is if they brought up their concerns, they could get it remade or a refund..... yet on multiple reviews they already mentioned about having to get their drink remade. 1 review you totally glossed over any concerns about your employees and put the blame mostly on the customer. Now, could that be the case? Possible. When replying did you know this at the time or are you just defending them since they are your employees no matter what?

If it is the latter then how can you not get in contact with your employees due to medical issues? You gave your other employees the benefit of the doubt for these reviews, but can't contact 1 employee to make sure they are fine or to make sure they have the schedule?

Honestly it seems the profit is what your concern is about, not the customer, not your employees, or even the state of who you hire. Cheapest workers and the ones that do it right just get shafted cause they might...

Coming from past experiences with Grand Rapids Bubble Tea shops, I think our expectations were much too high. This place is very meh, nothing special about their menu, nothing made in house everything is premixed from powder in buckets on a shelf, bobas are fine, poppers are terrible, and definitely not an authentic bubble tea shop in anyway. We've given this place a few chances hoping it was a fluke but each time have been less than impressed with the service, although friendly they were extremely unorganized and it was pure chaos behind the counter. Also unimpressed that no matter the size of tea ordered you get the same amount of boba which is barely anything, and definitively not enough to make me want to spend 7 dollars for a drink. Final thing I have to say, please stop selling your expired or "close to dates" poppers by the bucket on the counter, gross, you're going to make someone sick and now I'm worried what's going in my drink if your okay with selling expired food to...