Jack in the Box — Restaurant in Saginaw

Me & my husband come to this location alot. The previous 3 times they've messed up our order & either gave us the wrong items or had missing items. This time though is absolutely horrible in my opinion. My husband ordered $38 worth of food for him, my brother in law & I. My chickens strips tasted & smelled burnt so much so that not even drowing it in sauce could get rid of the burnt taste, my brother in laws chicken strips had one with a bite taken out of it, LITERALLY! My husbands burger was not made correctly & all of our fries were drenched in grease. On top of that they charged us for Lg drinks & fries when we specifically asked for Medium. The manager on duty has always been the same guy & I'm sure he knows who we are at this point already considering we frequent there quite a bit. He has an attitude with my husband every time he speaks to him, talks over who ever is taking the order on the intercom if it is not him thus messing the order up & overall just giving off very distasteful vibes. We will most likely not be going to this location again. I am not picky with my food nor am I oblivious as to how the fast food industry works as I have worked fast food/restaurant my entire life & have been a district manager for 3 stores before so I understand not everything will come out perfect but this was just absolutely unacceptable to me. Please do better as I've seen this location has a 3.6 star rating, I know other locations with 4.5+ star ratings in less fortunate areas. Please retrain your staff or hold your...

So I gave this place three stars a while ago and they apologized for not hitting it out of the park. Well, there's not even a good baseball analogy for how bad this place sucks now. I'd say Buckner, but he just messed up once but was still good, this terribleness keeps happening over and over and over.

We wanted some chicken sandwiches and once loved the spicy chicken, once. We both ordered one and we couldn't even get through the dry, room temperature, died a thousand deaths under a heating lamp, puck of food that once may have been chicken. It was over dressed and just disgusting and that was two for two. The fries were cold and had also been sitting under that terrible heat lamp. Onion rings were so hard and cold they sounded as if I could hurt someone by hitting them with them.

Everything was wrong and you don't actually make anything!! You don't bread the chicken, you don't cut the chicken, you don't cut the fries, you don't cut or bread the onion rings! You don't form the patties, you don't slice the cheese! You take things from bags and put on skillet or in fryer or in some cases in microwave. But that can't even be done right and to order?!? Makes no sense!!

You all are two minutes from our house, just in case that excuse might try and arise.

Again, two minutes from our house and we will happily use more gas and time to avoid this restaurant. So disappointing because Jack in the Box has some good potential.

Side complaint: why bring back the potato wedges for two seconds then...

We went by through the drive-through Saturday to pick up a quick breakfast as we left an Appointment. It has been ordered do they just seemed a bit rushed, and there wasn't anyone else in line ahead of us or behind us. I did not see what the parking lot look like so I cannot say how the indoor activity was. When we got our food I was a bit disappointed at the lack of care that have been put into making my breakfast supreme in sourdough sandwich. I had high hopes as the last time I stopped at Jack-in-the-Box it appeared that they had taken a step towards taking a little more care and putting the food together. Granted that was in Lake Worth but I had hoped that the one in Saginaw was taking the same approach. Food was to be expected I'm just disappointed in the service and the care that was taken and putting our food together.

Update: We went back to give the Saginaw location another chance, but it was worst than the last visit. My wife's tortilla for her wrap was har. And the service was awful. We ordered at the drive thru box and was told a total of $9 something. I ordered a Diet Coke, when I arrived at the window and as told they have only Coke Zero. I said I didn't like Coke Zero and didn't want any drink. She asked if a wanted a regular coke and I declined. Then we were told the total was $9.37, which didn't seem right since we cancelled one drink but we're told rudely the original total was $11.64. Just don't get it. I don't feel we...