Jersey Mike's Subs — Restaurant in Saint Augustine Beach

We’ve been loyal Jersey Mike’s customers for years, visiting locations all over without issue—until we walked into this particular St. Augustine store. My pregnant wife simply asked if they could heat up the meat on the grill, per her doctor’s recommendation to avoid cold deli meats. To our surprise, the staff told us it was against their policy and refused to accommodate her.

Now, I know what you’re thinking—why go to Jersey Mike’s if you need your meat heated? Well, we’ve been to plenty of other locations where this has never been a problem. They’ve always been more than willing to throw the meat on the grill for a few minutes. We were craving some subs, and what better place than Jersey Mike’s for one of their badass sandwiches?

According to the staff, this policy was put in place by the owner of this location, who also owns the store at 833 S Ponce De Leon Blvd Ste 2, St. Augustine, FL. Perhaps in his mind, taking the extra time to heat up the meat disrupts his “system” for making subs and, in some shape or form, reduces his ROI. But really? Are we prioritizing shaving a few seconds off the sandwich-making process over basic customer service and human decency?

It’s frustrating that something as simple as heating up meat—something that other locations have no issue doing—can be restricted by an individual franchise owner. Shouldn’t corporate have a basic umbrella policy that all stores abide by, ensuring consistency across locations?

Unfortunately, this owner decided that a simple, reasonable request—one that would have taken maybe two extra minutes—was too much of an inconvenience. Is it really that hard to accommodate a pregnant woman following medical guidance, ensuring the health of her child, while also allowing her to enjoy a sub like everyone else?

While we’ve loved Jersey Mike’s for years, this experience left a bad taste in our mouths. If certain locations aren’t willing to meet basic, reasonable requests, then we’re more than happy to take our business elsewhere. Disappointed doesn’t even begin...

Arrived mid-week to pick up a takeout which was ordered 20 minutes earlier. 4 people 'working' but only 1 making sandwiches. She told me mine was next. 8 minutes later I aksed again. Still 'next'. 10 minutes later, while I watch people arrive, order and immediately receive food, I ask again. Oh, she said, yours is way back in the middle, we won't reach it for another 10 minutes at least. The setup here is flawed. The intake person takes your order and theen he slices each sandwich to order, which slows down the throughput hugely and increases waiting time. And, he only does the customer in line, so call in orders keep falling to the end of the queue. If you have 4 people, one should be in the back slicing away so the meat can simply be prepped and added to each of the different sandwiches they have; these are cold cuts, they aren't 'going bad' in under 15 minutes. After 28 minutes with no end in sight, I left. Way too expensive. I went to Publix next door and got the same sandwich at half the price and was in and out in...

If I could give a 0* review, I would. The food and atmosphere are like normal for a Jersey Mike’s, but the service was among the worst I’ve ever experienced…

My husband and I split up to get lunch, him a sub, and me Chinese next door. He went in as the second person in line, and they weren’t busy. Come to find out, this store HEAVILY prioritizes mobile orders; I was able to order Chinese, receive my food, and eat before my husband’s order was taken inside.

The employees were working as hard as ever to prepare a list of mobile orders, while completely ignoring the long line that was beginning to form.

When it was finally his turn to order, after a ridiculous 35 minutes, a simple turkey + provolone, the employee completely fumbled the order and had to remake the sandwich.

And to top it all off, their drink fountain was out of order for several options.

Moral of the story, if you go to eat here, mobile order from your car, and it’ll be done long before...