Panera Bread — Restaurant in Saint Joseph

The first issue this week happened when I placed a Rapid Pick-Up order that was supposed to be ready at 6:00 p.m. but wasn’t actually ready until 7:30 p.m.—a full hour and a half later.

The next morning, I placed another Rapid Pick-Up order. My order showed it was ready on the rapid shelf, but it wasn’t there. I ended up having to wait in line, which defeats the entire purpose of using Rapid Pick-Up. During this visit, a staff member also made a very concerning comment to a customer, saying she was “just wanting to die every day.” I reached out to management afterward to recommend a well-being check on employees, because that kind of statement signals a deeper issue that shouldn’t be ignored.

Most recently, I went back again and picked up an order off the Rapid Pick-Up shelf. The bread bowl for the onion soup was missing. When I asked at the counter, the employee insisted it had been packed and essentially implied we were lying. She even asked if she could search our Rapid Pick-Up bag. She then unpacked all of our food for five people across the counter, only to find the bread bowl had never been included. When I got home, I realized the bread bowl wasn’t even prepped for soup (the center wasn’t cut out) and the onion soup itself was the wrong size.

Needless to say, this Panera location needs a lot of work—both in customer service and in making sure employees have the support they...

I don’t know if I’ve ever posted a bad review; but this place warrants one so here it goes. My first review. 😕 I’ve never had such a terrible Panera experience and am regretting not going to McAlisters Deli down the street. I ordered the chipotle chicken avocado sandwich; first two bites were plain bread. Not ideal; but I like focaccia bread so I ate it. After opening up the sandwich I saw one lump of what looked like canned chicken. I tried to spread it out, but it didn’t work. Put the sandwich back together and took a bite. Chicken was just a lump of cold gristle. So gross. As you can see, it ended up on my plate. And yes, that’s the entirety of the chicken on half the sandwich. Opened the second half, one lump of chicken at the front, and an avacado lump at the back. So it’s definitely not chicken and avocado it’s more like chicken OR avocado. Then, my daughter opened her sandwich. It was supposed to be a turkey and avocado BLT. One lump of chicken and it felt as if it had been pulled from the freezer minutes before. And it’s worth noting that her turkey sandwich was the same meat as my chicken sandwich - only colder. So someone didn’t get what they ordered (in more ways than one). Basically, this is the WORST Panera I’ve ever eaten at in a all my travels. Do yourself a favor and go...

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“um…fast it was fast and when i got there, the food was ready for me to eat. the new steak bagel thing was delicious and flavorful, especially with the addition of zesty peppers. the only downside was it was not heated, but other than that, it was a delicious and novel product. secondly, i reviewed the salad , the southwest chicken salad. it looks amazing and i tried a piece and it was up to my expectations. Panera at st. joespeh pleased me today. the staff were tolerable today and um… assisted me with my needs. finally, the side of bread that i received was an end piece, which is always the best part of the baguette to revive. also—no moreover say moreover—-, i was able to get a water without having to ask because conveniently set out the large cups for me to fill up. the water filling station was streamlined and clean. the water tastes fresh and i enjoy drinking panera water. i hope the Panera employees have a great day today and also get a $10 raise per day. anyways, this is [RETRACTED] signing off” [Name protected] Valued...