Subway — Restaurant in Saint Pete Beach

Complaint sent to Corporate....

Rotten Food Delivered!!!!

I'm writing this message out of sheer frustration and anger due to the un-professionalism of your employee and District Manager and/or Manager of your restaurant on 5901 Gulf Blvd . She declined to speak with me to discuss the incident, so didn't get which of these two titles she actually was or maybe owner.

We wanted the convenience of delivery and ordered a total of four sandwiches, which were not delivered with the right bread but more importantly the tomatoes had mold. This was our dinner for the evening. My daughter called to inquire about a refund and/or replacement but it's too late for that because your employees are horrible at providing a great customer service experience.

The representative dropped the F Bomb on the phone, advised he didn't know what to do and when my daughter asked for the Manager he hung up. I called back and advised the young man that I was calling and expected a great customer service experience and this did not need to escalate. I asked for the Manager, initially he said he did not have contact information, then he didn't feel comfortable giving it out. I then advised how imperative it was that he assisted me in reaching someone in Management.

He said hold on, I will call the Manager and see if she agrees to let me give you her number. Long story short, she declined to speak with me. Told him to tell me to drive the food to their location or I can call corporate and file a complaint. Wow! I said so she would rather not give me 2 to 3 minutes of her time to discuss this but would rather inconvience me and tell me to file a complaint. Really? So this is who runs your stores. If she cared, she would have taken the time to communicate with me or even say ask her for her number and I will contact her but to blow it off and advise that if I don't want to inconvience myself by driving, file your complaint with our corporate office. What business owner or manager does that who values their customers?

Meanwhile, I'm without food and my money but you will hear from my Attorney on Monday. I've already put up a post of the molded tomato. How can a company be as large as yours be but provide such awful customer service? I have the rest of the evening and all day Sunday to ponder how dissatisfied my family is, this is unacceptable! Also, to add insult to injury, there is no Manager to speak with, no customer service agent to talk to and I have to text this long letter explaining everything....very inconveniencing. I'm extremely dissapointed!!!

Thanks Subway for nothing and ruining our evening!!!

UPDATE: 9/12/2018

I received an email today from the owner(s) apologizing and advising they would speak to the District Manager and employee(s). They stated that this was unacceptable behavior and offered a food voucher replacement.

I'm happy with the replacement but if I had to mention what I find unsatisfying is that my original complaint was made here on Sat 09/08/2018 but also verbally to the corporate office on 09/10/2018. The location manager and/or owner(s) has 48 hours to respond to any complaint or get penalized if they don't respond in the allotted timeframe.

Nevertheless, its four days out since my initial call but all of this could have been avoided if the server at the store would have just said that my manager isn't in but if you give me your number, he or she will contact you or she could have spoken with me, apologized in a three minute call and offered the voucher.

When Uber received the information, they refunded Immediatly, within 24 hours, while nothing from Subway for four days. Great customer service is key to keeping customers.

Overall, resolution was accomplished.

So UPDATE for the UPDATE:

On 9/13/2018, received an email stating the vouchers can't be email as originally advised because they can only be mailed...so that means 1 to 2 additional days. So I was premature in saying issue resolved. Subway can give the vouchers to someone else, if they have not already mailed them. Not sure what...

Entering the subway parking lot, no cars, only me and my family, a subway worker lady was sitting outside and she just kept looking at us with a stank look until we parked, we entered and there’s only two subway workers inside, then we were looking at the menu and one of the workers were rushing us if we are ready to order and we wanted three philly but the worker probably misheard us and he put some liquid orange cheese on them and he asked us what cheese we want on them and we wanted pepper jack on two sandwich and the other no cheese because my dad doesn’t like cheese and the worker was like “sir, we have to add cheese because that’s is what you order” and we were confused because we have a choice to add cheese or not but he was like “no we have to put cheese on all the sandwich’s” and we kept telling him we don’t want cheese but he doesn’t want to listen and he got mad and was saying i don’t understand but we are literally telling him we don’t want cheese, so we left the...

I came In with family and a few friends,we were going to eat a snappers but the wait was outstanding,so my daughter asked me "Dad can we eat subway then",we agreed.we walked next door a boy was my mind blown away. The guy was alone,Carlton was his name,great attitude his multi-tasking was like very great,He was baking bread,cookies,making our sandwiches the way we asked,customers were coming in groups at a time and he kept to it.never slowing aggravation or anything. Great employee you guys have working for this location wish all had his spirit and attitude. I asked "are you the manager "? He responded "No sir but I'm working towards it " great attitude to have,I own a restaurant and it's great to have an employee that wants to move up in positions. That let you know he...