Boulevard Burgers & Tap House — Restaurant in Saint Pete Beach

I had a dinner during a busy friday nights with a party of eight. The way it was long, which you'd expect during a busy season on a.Friday night, but they had lots of games (big Jenna, big connect 4 outside) and drinks to make the time pass quickly. Awesome.

We get seated, and order several appetizers and drinks. After about fifteen minutes, we then order our main courses. After twenty minutes we saw other tables near us get seated and also place orders.

Twenty minutes later, what we see the other tables get their food, but we haven't received any appetizers yet. We asked the waitress if the appetizers were okay.And they said, the kitchen was running behind.

When going inside to wait in line in the restroom, I overheard the waitress talking about how the system did not accept any of her orders, and she didn't remember orders for tables. I didn't know at this time if this was about my table or not.. I heard my waitress tell the hostess to stop seating her, and heard several of the staff members of the restaurant talking about the restaurant order management system glitches/ issues.

Half of our party gets their main courses about ten minutes later. About four minutes after that, they bring out one of the appetizers. We asked to sierra waitress because she has not been coming to our table for fifteen minutes and hasn't been bringing the food. One of the burgers that was delivered was rare, but it was ordered medium well.

And a respectful and polite manner, I tried to tell the waitress what the orders were because I suspected, we may have been affected by the glitch. The waitress stated the kitchen was behind, and didn't let me finish restating what the orders were for the other four people who hadn't gotten their food yet, and was dismissive and walked off when i was trying talking politely/respctfully.

I asked another wait staff to have the waitress come back... then I also asked to cancelI didn't have my go any appetizers that hadn't been made yet, which she said she had already canceled all appetizers...* interesting. *

(I suspect either she forgot them, or it was affected by the "system glitch", but i do not believe the kitchen being behind is a legitimate answer, Because other tables were receiving their food on time with the right orders.

The very last meal to come to our table was a chicken.Caesar salad... multiple hamburgers and other items were made prior to this salad.

Slow kitchens, order mix ups, incorrectly cooked food, and software glitches can happen... but, disrespecting customers and losing civility when serving drove me to ask to see the manager.

The waitress said there was no manager on duty... the best they had was the bartender.... after ten minutes, she came back to the table and said he was too busy and probably wouldn't come see us. She also informed the table that she did her job properly, and it's not her fault.The kitchen couldn't do its job. She reiterated that she canceled the appetizers, and that they had remade the burger for the one person when it was requested.

After fifteen more minutes, the bartender acting leader, but not officially a manager, came and talked to the table. I explained everything that had happened, and he said, it's not their fault that it's a busy season and the kitchen was backlogged. I explained calmly that i've been a waiter, and I understand stuff happens in busy seasons.. but I just wanted to provide feedback that bingruit to customers is not good business for anyone, i also gave positive feedback about the great food quality presentation and ambiance. He provided a ten percent discount to the table, to compensate for the poor experience.

I think in the end they did the right thing by providing the best thing they had since there was no manager, in compensating, the table for the poor service and issues.

I suggest this locations.Taff, adequately in advance of busy seasons and nights, evaluate their ordering software for glitches, and retrain employees about respecting guests who are being respectful and polite, and...

Stopped here for a quick bite to eat. The host Marion was possibly having a bad day and not at all on the nice or friendly side. when she sat us at a small two top table.(understandably so being there was only two of us) i asked for a larger table as i knew we would be getting a lot of food even though all the tables were open except for maybe two she said no that the larger tables were reserved for parties of more than two people after hearing this I pointed out a larger table off to the side that had only two people at it and I said "well they got a larger table and there's only two of them" she just looked at me and shrugged , dismissing me and walked off. Now seated i was slightly irritated but the experience was saved and the mood and Vibe changed quickly when our server Sean came in with his friendly attitude and attentive service. We Started with the smoked mahi fish spread which was very fresh and the right combination of smokey flavor and spices and then the buff Mac and cheese also very good. Then ordered just their regular burger but added American cheese and the ghost pepper aioli sauce. the burger overall did not disappoint. The food came quick and cooked as requested. Overall great experience and again our server Shawn definitely made it...

Waited 30 minutes for a table, though the place was clearing out as we walked up. Server spaced off ringing in my husband's beer, so we had to flag her down to get that, wherein we learned that she was super-tired from working a lot the previous day and that she was distracted by a new dog she was getting.) Food came out a little on the slow side, but our sandwiches were hot and delicious. Our onion rings were very cold, the fries were barely warm. Since our server didn't check back with us at all after the food runner brought our plates, we really couldn't tell her about the food temp problem until she was ready to bring us our tab. (She was busy putting her hair up right inside a glass door in our full view, sooooo...) Love that this establishment has hand-held card machines to do our payment, but since I had little confidence in our server at that point, I would have liked to have seen a tab before I swiped my card. (Especially since she admitted to the table next to us that she had done theirs wrong.) The ambiance of this place is fun and a sports-bar vibe, but the staff needs to care a little more than they did on this particular Sunday evening. There are plenty of competitors up and down this street, so we won't likely return for...