Arby's — Restaurant in Saint Peters

I stopped by here on 9/29/2024 and made a quick run through the drive thru. The girl who took my order was very sweet and professional. I get to the window, she takes my card and tells me my order will be up in just a minute. About 30 seconds later, the window slams open and it was the manager. I’m thinking she was going to tell me they were out of something etc, however, that was not the case. She didn’t say 2 words to me, she instead left the window open and completely BERATED the little girl at the register. I ordered Swiss on my sandwiches and I guess because it was a promo deal, the girl at the register didn’t charge me for the Swiss and she did not do it intentionally. The manager was yelling at her and talking to her TERRIBLY for about 2 minutes, IN FRONT OF ME. She finally turns to me and says, “she didn’t charge you for the cheese so are you okay with your sandwiches not having cheese or you wanna pay for the cheese”. I politely told her that I would like the cheese and that I have absolutely no problem paying the extra cost (it came out to $3.25). I gave the manager my card, while still watching this little girl behind her, who looked like she was going to cry. I got the managers name (Benisha) and here I am. I work in customer service and I would NEVER speak to ANY of my employees the way that this manager spoke to this young girl, ESPECIALLY in front of customers and other staff. This manager has no place in customer service and she definitely should not be managing people. To the little girl behind the counter………you did a great job and I would be happy...

Ordered for the family nothing crazy some classic beef and cheddar plains (×3) (×2 w/ fries 1 w/ peper bites and a nuggets kids meal 3 fountain drinks and a jamocha shake........got 3 horrible sandwiches with some ranch & Arby's sauce mix added to all of them. When inquired upon was told "that's the new mandatory recipe from corporate, we cant change or edit it at all", was also given a vanilla shake a size smaller then I ordered filled up 3/4th of the cup reasoning given "it's because it's gotta have that room for the whip cream (which still didnt fill the remainingroom)". First sandwiches were so bad had to order another different one for my son with a special request to only be given meat and cheese sauce.....instead was given a small plain dry beef & bun sandwich. Don't know if it was just the crew working tonight or what but they weren't busy at all or anything so idk wth.....just makes me sad bc I've been an Avid Arby's lover since I was a toddler and my mother worked as district manager of NWA Arby's until I was in grade school. Might give location another chance eventually but if close to a repeat will definitely make a point to avoid all potential possibility of wasting money to be so...

Amazing staff super friendly and generally cared about my experience and to make sure that I checked my order in case I had forgotten something and needed to be added as you know it is a family dinner treat when you don't have to cook but think that the restaurant shafted you on your order only to check your receipt and see that you were the one that forgot to relay that you needed it without sauce or supersize. Jared is the coolest manager and will definitely make your experience a great one. Morgan is super friendly and goes above and beyond as well as the rest of the staff to make sure it's fresh and exactly what you wanted. The St Peter's Missouri location is simply the Best with hardly no wait times unless you have chatty Cathy in the vehicle ahead of you in the Drive-Thru letting you know of every experience she's had, where she's had it and that the CEO gave her free dinner forever with a personal parking spot. Intentionally tap your horn , empathy act & home alone Culkin kid scared hand's to cheeks ,lip syncing Sorry ....