Jack in the Box — Restaurant in Saint Peters

I've ATTEMPTED to give this J Box on Mexico Rd. my business twice in the last 2 months. Both times I left without food. Both times were late evening, between 8 and 9 pm. The first time, after waiting approximately 10 minutes in the drive-thru line, I was told that they were only doing "mobile orders" ..basically orders that are being delivered by third party delivery. Of course there were several people in line behind me that I had to ask to back up so I could get out and they kindly did. Hey managerial geniuses, how about a notification, a sign, some indication that you're ONLY doing special orders, letting people know BEFORE they get stuck in line, which is usually slow moving to begin with. Tonight, I tried again...only because my son requested J Box, and AGAIN, I waited in the drive-thru only to be told the car in front of me was the last order they were taking. AGAIN, I was stuck in line. This time, however, I waited in line so I could speak with an employee. The car behind me had to get everyone behind them to back up so they could get out. When I got to the drive-thru window I asked for a manager...another employee stepped up and said he was the manager, "tonight". I asked for a name and number of the store, district or regional manager, to which I was told there isn't a district or regional manager but the store manager would be in tomorrow...no number to reach him, I had to come back to speak to him. The "acting" manager became annoyed at my request and developed an attitude..not through words, but body language and a, don't F with me look. He just walked away...even though I was saying, "hey...hey...! ". Now, with that said, I don't blame the employee at all...even the attitude, I understand. Not condoning it or saying it's acceptable, but I get it. They have to deal with the situation that YOU, the ownership, has created. I'd have the same attitude if i worked in the same environment and having to deal with customers like me upset at the incompetent service model. The problem is not the employee(s), but the ownership and management in place. Your employees are being treated unfairly and are totally mismanaged, by YOU, the owner and upper management (if there even is upper management). YOU are incompetent. Having only 2 employees working on a weekend night when there's certainly going to be a rush, is inexcusable and unfair to the 2 employees working. If you're having issues getting enough people to work, at least change your hours in a highly visible manor and on your website, or at the very least, have a sign put up BEFORE the drive-thru letting people know you can't provide competent service. That way, you see, people...CUSTOMERS, aren't wasting their time waiting in line and having to ask people to back up so they can get out. Step up and come in yourself to help out. Unreal...a bit comical that YOU remain in business and/or profitable. Give the 2 employees working tonight an, "I'm sorry I'm a terrible buisness owner" bonus. Instead of responding with your generic, auto-response of how you're concerned with my experience tonight and you'd like to look into it further, consider this... If you'd like some genuine business advice and guidance, contact me...consult me. Hell,...

Alright first I want to start off saying the only reason this is a 4 star review and not a 1 star review is because of the employee working who said his name was Mark, majority of these stars are for his service. Went through the drive thru Monday night May 31st and noticed things were moving really slowly, I had placed an app order already so I couldn't just leave. When the car in front of me got to the voicebox I could hear the employee tell them it was going to be a 10 to 15 minute wait because they were alone. I assumed he had people call in sick or just not show up because it's unlikely to schedule only one person at a Jack in the Box around 10pm. Either way I waited and got to the box, he told me the same thing about the wait and because he was alone, wasn't rude at all just was trying to let people understand the wait. When he had the chance he got to me, I told him I had an online app order, he mentioned the shake machine was down for cleaning, so I asked if there was a way to substitute it out since it was already paid for which he did.

At the window I wanted to let him know I was thankful and appreciated the fact he was still working, especially after confirming he was supposed to have others helping but they just didn't come in, because he could have just as easily walked out and not dealt with being the only one dealing with angry customers (i could hear people honking their horns in impatience at the back of the line). So whoever reads this give him a raise or something because he hung in there and did the best considering his situation, I received my food in a timely manner for only one staff member doing it all and it was all correct, he also tossed in sauce packets without me needing to ask. Seriously, had the situation been handled differently this could've been a one star review, but I'm pretty sure he said his name was Mark, he kept the line moving and never got snappy so treat him right or all you'll be left with is the employees that don't show up and scare...

This is literally the worst fast food location that I’ve ever been to in my life let alone a Jack in the Box location. I ordered in the mobile app during my lunch break or a mobile pick up order I left after their order said it was going to be ready set up the food was sitting and waiting when I get there. After I arrive I received text message and email saying my order is ready for pick up when I arrive that is not the case. I ordered teriyaki chicken bowl and I waited over 45 minutes for them to microwave or cook or do whatever they have to do for the slow frozen meal wasting almost my entire lunch break for an item that was already supposed to get ready then after waiting 45 minutes they tell me that the chicken teriyaki bowl has no broccoli in it so now I’m only getting partial meal but still paying full price and the order is not ready in time I literally will never hear again if they don’t have enough employees to run a business and they should close instead of inconveniencing paying customers and I placed the order in the mobile app usually it tells you if the item is out of stock or not available unless someone is not doing their job and not marking it in the inventory the only thing the manager can tell me is that it was my fault because there are signs police all over the building saying only three people are working but that would literally never be my phone and I told her I posted a mobile order so how could I see the sign if I was here I tried to call corporate office who of course is closed and doesn’t have an option to speak to a person or even...