Freedom Boat Club - St. Petersburg: The Harborage — Restaurant in Saint Petersburg

My family and I were extremely excited to be part of FBC when we signed up and it was a great experience, initially. My wife got pregnant, she stopped working and we were stuck living off of my VA disability. We put the membership on hold for a nominal monthly fee that was low impact. When it was time for the contract to start up again as normal, we did so with no complaints.

When the time recently came for our window to cancel the contract, we were excited because we have been pinching pennies to satisfy our end of the bargain at over $400 a month. When we reached out to cancel we were told there was a 31-60 day cancellation requirement. We requested relief from that and a refund since we had not used the service in 10ish months. They said the issue needed to be escalated. We were told we would be added to an email chain and that did not happen. When my wife called back to get an idea of what was going on, she was told that the issue was escalated high up to someone named "Michelle" and that Michelle did not find our reasoning compelling enough for relief. Not only are we being charged another month, but they executed an off schedule payment to satisfy the contract with no warning which is out of order from their own stated process, which I confirmed on my cancellation phone call. I was told that having multiple account owners would mean that our cancellation date would be recorded as the date that all owners requested the cancellation, via the form, separately. Not the case.

I do not appreciate a faceless corporate employee who has the subjective authority to authorize cancel relief options choose not to because she feels my not being able to afford an extra month paying well over 10% of my fixed income on a service we dont use.

We paid on time, we tipped well and you made A TON of money on us since we were so limited in our ability to use the service since signing up. Shame on you.

If you choose to use this service, expect the same because the reviews you will read are mostly people that are in the middle of the service and have not experienced the cancellation process that rivals that of time share scams.(my opinion)

I have multiple active military friends in my network that use this service on the west coast and they will be cancelling at their contract end date(in the time prescribed, Michelle...

This is a reciprocal location for us because our home location is Lake Lanier. We contacted our home location and they promptly put us in touch with Lori who handles scheduling for the Tampa Bay locations (many of them). She was/is WONDERFUL! She made great suggestions and made the reservations that day. We had no problem with getting a boat on Easter Sunday and a day during the week during Spring Break vacation. We went to 2 different locations and have now visited 3 of their locations in the St. Pete and Clearwater area. I have loved all 3! The staff at all 3 were friendly and helpful. Clearwater had me especially impressed with how wonderful the staff was. The best part of having this membership and one of the selling features for me was the reciprocal feature and it lived up to my hopes/anticipation. If you are considering a membership I strongly advise doing it! We have had our membership for 2 years now and have LOVED it! We weren't sure of where to go and Lori put us in touch with someone who gave us great suggestions of which club to book at, what spots are great for families (especially small kids), and it was all great! Thank you Freedom for the awesome experience and I know this is company wide as we experienced it at 3 different...

The person assisting with our boat was not personable. I have been a member for over five years and had not experienced this prior. She was not attentive and lacked customer service skills. Upon check out I asked how much and she said 18 gallons and gas was listed at about 3.75 per gallon and I was overcharged . I did response with an email and have not heard back why is there an over charge. I asked for a cart and she told me to retrieve it myself. She did not offer assistance to unload the boat. She also was more focused on moving our boat and two of my small children got off and then she untied the boat pushed us off and is yelled what are you doing?? Bring me back my kids cannot be on the dock unattended. She pulled the boat back in and tied it off so we can get down and I had a serious and firm discussion that at no point is it ok to not put safety first. There are no guardrails they do on have their vest on anymore and can easily fall in. She needs to learn to communicate better as well as become more service oriented. She created an environment that was unsafe, uncomfortable, and did not meet expectations. I would like to file a formal complaint and have someone call me to have this...