These folks get my order wrong EVERY SINGLE TIME I order from the Castille location. Whether in person or via BiteSquad, they just can't seem to get it right. I was particularly frustrated with this visit for several reasons: I had to spend 40 minutes of my 45 minute lunch break driving to and fro the location; I called 8 times to let them know that my order was incorrect and that I needed the correct order ready for pick up due to time constraints and NO ONE PICKED UP THE PHONE; when I arrived the guy at the register had THE NERVE to give me an attitude when I announced that my order was incorrect.
I love the franchise and I frequently visit the Oldsmar location. But I will not patronize the Castille location ever again. They clearly do not value my time or patronage enough to get my...
Read moreIn the past month the quality of service of this place has gone downhill. Every morning the restaurant is open late and I am met with excuses. I can understand occasionally but this has become a daily thing. We all work and have schedules I don't have time to simply "come back" as I am oft told. It's taken for granted that I work upstairs. Also, my food is never hot. Just yesterday a co-worker and I ordered a breakfast bowl and the cheese was barely melted.This cannot continue to happen or I will not be dining at this...
Read moreI almost don’t want to review it as I don’t want more people coming and making it busy. But... it’s my favorite place for lunch. Healthy food at a great price. Great specials. Oddly, it’s in an office building but the atrium is...
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