Let It Be Ice Cream — Restaurant in Saint Petersburg

Love the ice cream here and wish I could leave a glowing review. Sadly, my experience there a few days ago has left me with a very bad taste in my mouth (and it wasn't the ice cream). My family and I vacationed in Gulfport for a week and enjoyed ice cream there almost every night (there were 6 of us). We arrived shortly before closing one evening and decided to try the ice cream sandwiches. When we got back to our place, we noticed that the ice cream.was crystallized and looked like it had melted and been refrozen. It was not edible. No worries, I thought, I just go in the next day and explain it them and get something different to replace it. When arrived a very rude young lady insisted that there was nothing she could for me except call her boss and she woukd refund my money tomorrow. I explained to her that I was leaving the next day to head back to NY and didn't want my money back, I just wanted the ice cream that I paid for. She said she couldn't give me "free" ice cream She claimed to be on the phone with her boss who said they would call me the next day and refund my money. I opened the freezer and pointed out three more ice cream sandwich boxes that looked exactly the same way. I told them that it was not okay to leave them in there and sell them to the next unexpected customer. Thw rude young lady asked me to leave the store., which I did. Realizing that I had no evidence when "the boss" called me that next day, I went back in to take photos. She was again on the ph one, but this time she started laughing at me, which really got me angry. Finally, after a bit more arguing, they gave me the replacement.

To the Owner - this is how it SHOULD have gone down. "We can clearly see that something must have happened to our freezer and we apologize for any inconvenience this may have caused you. What can we get you to replace it?"

There were two other employees who watched this go down and should have stepped up to the bully.

The photos are from the ice cream I pulled out of their freezer in front of them. They proceeded to put them back in the freezer to sell to the next person. Shameful.

Ps. I never did receive that...

You also have an obstructed path to the handicap accessible bathroom. The bathroom is actually not accessible at all. It is a health code violation. I would seriously look into re-organizing your set up before you get flagged. There’s twice as much floor space behind the counter, and in front of the counter and then you have 30 people jammed into a 2 foot area. You Should also look into your capacity limit.

Very poor set up. They have register all the way in the back. Forcing people to be smashed in a small area. Then if you read the sign and go to register to order they are still skipping over you to help other people at counter. Very bad operation. Can’t wait for rolled ice cream shop to reopen.

Walking to the register as directed by the sign. You have a two foot area where we are supposed to stand. How can people know how has ordered and who hasn't when we are jammed in so tight. I will never be back. And the first time I went in no one was there, that is a total LIE. It was just my group of that was in. Then we came back for my son. But again that will be...

I can fairly give LIB a solid 5 star review. To me, a business deserves 5 stars if you have tried more than just one thing it has to offer. Over the last several months, we have stopped in for an ice cream, root beer float, or just a drink. And more recently LIB handled a custom request for us- a very small ice cream cake for just two people. Janet was an absolute pleasure to work with. She wanted to make sure she got my request just right. A small custom order with two favorite flavors with some cookie filling- it was just what we wanted. She really cares about what she does and it shows. Thank you...