Denny's — Restaurant in Salem

We have eaten at more Denny's than we can count, so we know what to generally expect when we go to one. However, that is not what we got when we went to this location for breakfast this morning. The restaurant seemed quite dead and only a couple of servers. Since we had our dog with us in the car (yes the windows were down) we asked if we could sit near a window facing our car. The Certified Trainer/Server/Host immediately said no, but then the Assistant Manager Kelley, said it was fine, and she would serve us. After she took our order, her demeanor and attitude towards us was extremely unprofessional and down right rude. I'm not sure why she was in a bad mood, whether becaue of us requesting a specific table/area to sit, maybe she had to serve because a server called out, or because we only ordered the Super Slam, which is literally the cheapest meal on the menu. Either way, she treated us as a major inconveince the entire time we were there. When my sister went to pour syrup on her pancakes, the pour spout from the bottle fell off onto the pancakes, and so she called Kelley over to let her know. When Kelley suggested she get new pancakes for her, my sister said yes, and Kelley walked away, then made a "these freaking customers" face when she got over to the Certified Trainer/Host/Server when he asked what happened, again acting as if we, paying customers, were somehow a major inconveince to her. Also, I ordered their new Cold Brew coffee, which tasted absolutely disgusting because, and I know this since my husband works at a coffee roastery which makes cold brew everyday, the coffee tasted rancid as if they hadn't cleaned the conainter they made it in properly. Letting coffee sit too long will do that, or just not storing at the right temperature will make it go bad. Anyway, I didn't end up drinking but a few sips of it. Then when all was said and done, Kelley walked back over to our table and asked if we were done, I said "yes", she said "will this all be on one check?" Again I said "yes", she said "good" then placed the already printed check on the table and walked away saying in a very snide and brusk tone as more of an afterthought, "have a good day". Never bothering to ask if I even liked the cold brew or if I wanted to take the rest with me, but having seen that the glass right in front of her was still basically full, she charged me for it anyway. Also, how did she know we wanted it all on one check? I hate to see what she would have done if we had said we wanted three separate checks. We will still definitely go to another Denny's as we know this is not the way most Denny's employees treat guests, but we absolutely DID NOT appreciate Kelley's or the Certified Trainer/Host/Server's attitude towards us, and so if we are ever in this area again, we will be finding somewhere...

As a regular weekly weekend customer I found the service yesterday to be nothing short of rude and deplorable ...upon entering the restaurant which was obviously crowded and understaffed but understandably so (that seems to be the norm these days ) we were seated by the manager William Kirk.. he proceeded to take us to a table however we asked for a booth, so he put us at a booth which was obviously unclean.. there was a large food item on the table which he flicked on the floor with his finger and seated us..never going to get a cloth to wipe the table, never saying he would send someone to wipe the table.. we waited approximately 15 minutes and the waitress came took our drink orders and then wiped the table and then another 15 minutes passed minutes and she finally returned with the drinks while taking our food order ..once our food order was taken I asked her for silverware so that we could stir our coffee And Creamer her answer to me was "well I have to go roll some so it'll be a minute" in a very Curt tone .. And that respondent will take your time we have all day if you do..now that set the mood for a bad experience.. 3 other Families came in after us and were greeted properly seated properly and served before our food ever came out so after another 25 minutes of waiting we politely left the money on the table for our coffee and left the restaurant ..upon getting into our car it was then that a lady came out and said that our food was coming up.. prior to that we never got any communication about the food or anything else unlike the other patrons..when our waitress finally came to refill my coffee she neglected to refill my guests!?!?..so needless to say we won't be returning to Denny's as I've never been made to feel so unappreciated or undervalued..and as the only people of color in the restaurant at that time the treatment seemed to reintroduce the discriminatory sentiment that Denny's has been known for...

I had the pleasure of being served by Garrett Wood during my recent visit to Dennys in Salem, VA, and I must say, he provided an impeccable dining experience that deserves nothing less than a 5-star rating. From the moment I walked in, Garrett's professionalism and friendliness stood out. He greeted me with a warm smile and promptly seated me in a cozy corner booth. Throughout my meal, he ensured that I had everything I needed without being intrusive, displaying a remarkable ability to anticipate my needs. Garrett's knowledge of the menu was outstanding. He expertly guided me through the numerous options, offering insightful recommendations based on his understanding of my preferences. His attention to detail was truly commendable, as he took note of my dietary restrictions and ensured that my order was prepared exactly as requested. Not only was Garrett attentive, but he also exhibited remarkable efficiency. Despite the restaurant being busy, he managed to deliver each course promptly, without compromising on presentation or taste. His ability to multitask was evident as he effortlessly coordinated with the kitchen staff, ensuring that my meal was served hot and fresh. What truly sets Garrett apart is his genuine friendliness and engaging personality. He exuded a warm and welcoming vibe that made me feel like a valued guest throughout my dining experience. He had a knack for striking up pleasant conversations, making the atmosphere feel inviting and enjoyable. In conclusion, my experience with Garrett Wood as my server at Dennys in Salem, VA, was absolutely top-notch. His professionalism, friendliness, attention to detail, and efficient service truly exceeded my expectations. If you are looking for an exceptional dining experience, Garrett is the server you can rely on. I wholeheartedly give him a 5-star rating and encourage others to seek out his...