El Pollo Loco

Came to try out Pollo Loco for the first time. Placed an order online for 5 tacos (two street, three basic), and 2 churros at 8:08PM, with the app saying it would be ready for pickup 9 minutes later at 8:17PM. Showed up at the drive thru exactly when it said it would be ready, but it wasn’t. Totally understandable, sometimes timing estimates aren’t accurate, I get it. They told me to pull into one of the curb side pickup spaces. While I waited there, at least 9 cars came to the drive thru, got their order, and left. I waited at the curbside pickup for an additional 20 minutes before my order was finally brought out with basic “here you go!” No simple and quick “sorry for the wait” or whatever. Got home with my order and, IT WASN’T EVEN CORRECT!!! They gave me 3 street tacos, a rice/bean/cheese burrito, and the 2 churros. So, almost half an hour from a simple order placement, and it can’t be completed in a reasonable time, let alone right?? I was hoping this was going to be a new go to restaurant but I definitely will not be coming back here again, or recommending it to anyone else. Reached out via “contact us” on their website over a week ago and never got a response.