I have been to your shop many times, love your coffee, and have always received good service. Despite living just up the street though, I find myself looking for another option for one reason only- I am uncomfortable being asked directly to my face every time if I want to leave a tip. What you are doing is not wrong or unethical by any means, so I want to be clear that this is not a criticism, just honest feedback. You have obviously intentionally made that decision as a staff to approach the transaction that way, and I am sure you get far more tips by asking directly than you would by allowing the screen to ask the question. I tip about half the time, when your server meets me in the line and it’s cold or raining or they answer questions. When I order one simple drip coffee directly at the window though and the transaction has no complexity and is over in 30 seconds, I don’t feel that a tip is warranted. I want to be able to make that decision discreetly and without feeling like I have let somebody down.

For me and for many people, a cup of coffee is one of the highlights of our day and I don’t want any part of that to feel uncomfortable at all. This is probably much more of a me problem than a you problem, but thought you deserved the honest feedback.