Wendy's — Restaurant in Salt Lake City

I went into your location today to order food cashier handed me the wrong cup. I let them know that I ordered a large seem to be no problem then he turned around and said no you paid for medium you get a medium I said I’m sorry sir you must’ve not listened. Well enough I did ask for a large, the gentleman called me a ignorant prick went to the back to grab medium cups because he didn’t even have them to give me Irritated but still, this is something I could let go I asked to speak to the manager. She seemed to be busy put a finger up. I’m assuming to let me know she would be there as soon as she could. I stepped up to the side while the gentleman cashed out the next customer. He continued to tell the older lady that he was sorry for the inconvenience. He was having to deal with the prick At this point, I started to get very upset. He grabbed the food and put it on the counter, didn’t even called my name just looked at me. I walked over and said these are mine he said nothing I grabbed the And he said you’re doing this to someone what’s at work I’ll give you my number so we can finish this. At this point. The gentleman had me over upset. I let him know if he continued he’s more than welcome to follow me outside. This is the customer service your employ Supplied to your guest today as leaving the manager said, can I help you at this point it was well over too late. I told her yes you can lose that employee I happen to be one of the people doing construction nearby because of this altercation. Crewmembers will no longer be dining in...

THIRTEEN DAYS DAYS, WHERE ARE YOU REGIONAL MANAGER, Laurie? National support called and still no response after three days?Chatting with David the manager at this location this visit. I drive extra miles thinking this location will get the order right as the other Salt Lake stores, hire employees who cannot read plain English. David knows his business, but ordered a sugar cookie and a Dollar promotional Junior bacon cheeseburger. I even watched as David told the sandwich girl extra onions, and when when the bag was handed to me, no cookie, and Dave handed me my cookie after alerting David, but when I got home, no bacon, no extra onion rings just the two that should be on it in the first place and a tomato, the top on the tomato about the size of a silver dollar. Is this practical, David? Is this why I drive double mileage to get a POS burger like this? Please respond David because Laurie, your regional person never called me. I even sent you a picture of the burger looking nothing like Wendy's advertising the looks of the sandwich. Shameful Wendy's, your product and name are dropping amongst your competition. I...

WORST WENDYS EVER! We waited in line for 20 minutes with 2 cars ahead of us just to order, we then waited another 10 minutes to get our food. We pull up to the window and the guy says “just one moment” okay cool, then all of a sudden out of nowhere he starts saying, “I love watching people get punched in the face and watching fights” and “I love watching car accidents and I love watching houses burn” UM OKAY?! What are we supposed to say to that? This Wendy’s seriously needs to monitor who they have working face to face with their customers. If he is not capable of doing so then he needs to be considered for a different job role or not working there at all. It was very uncomfortable. So after that whole weird incident and waiting forever to get our food and making us late to a game we were supposed to be at... THEY FORGOT AN ENTIRE MEAL OF OURS! We had no time to go back and now we are left uncomfortable and starved. THANKS FOR NOTHING! (This incident occurred at about 7pm on October 27th if this helps...