the Latest Scoop — Restaurant in San Angelo

I came into this local shop of 40+ years for a second visit, this time inside vs outside. This time I got to meet the owner Scott who's been at the helm since July 2018 after taking over for his father, the business originator in 68'. I also got to try out a custom built 3 scoop sundae with hot fudge, whip cream, toasted pecans and a cherry. I picked roasted strawberry, Ghirardelli chocolate chip and Madagascar vanilla as my 3 flavors. Talk about a trifecta of flavors and superior ice cream texture! OMG this was good! They use all super premium ice creams with all 12 static flavors they offer year round. 14% butterfat leaving it rich, creamy, thick and pungent with more flavor vs air. They also have 3-5 rotating seasonal flavors as well. I have never seen the flavor options that they offer here, any place else, making it a unique experience. The authentic flavor within the ice cream flavors I got in my sundae and in my samples were spectacular. Scott is also a wizard of ice cream making knowledge! Ask him anything you can think of and he can answer it and explain it in a way even I can understand. Fascinating and delicious! They have all their flavors in hand pack pints for take out at $8...

The ice cream at this delectable little location is beyond amazing! We order them for delivery quite often. Decided to take the kids for their birthday and the service was subpar, walked in 30 minutes prior to close on a rainy day. The girl at the counter was not friendly, brutally short spoken and when my kid changed his mind for a cone the request was ignored. This was a dark haired girl with glasses. Totally ruined the entire experience as she remained short spoken and almost angry that we even stopped by. While my family tells everyone about this place and even treat out of town family when they visit, we won’t be ordering or staying if this person is taking our order. The gentleman who was also working thankfully tried to save the experience and was helpful and friendly. My family will continue to order this ice cream for delivery but will not be seeing my specials needs kids for future in person visits! Please work on the customer service skills of your employees, as the other many customers that came in after us also commented on the attitude of...

Everything is great about this place except one huge thing. The ice cream is delicious, the employees are super nice, and the atmosphere is great.

So why the 2 star rating? It was very upsetting to find out the other day that if I give a tip when paying with my credit card that the tips go to building and equipment maintenance and not the employee(s) who is serving me the ice cream. Tipping is to assist the employees, not the owner, with their pay and tell them you appreciate their hard work. Building and equipment maintenance should be calculated into the price of the ice cream and other products. It is deceptive to not openly inform customers of this through signage and tell your employees they can only let customers know if they ask. If this is an inaccurate statement please reply and...