Charleys Cheesesteaks and Wings — Restaurant in San Antonio

customer service was TERRIBLE. After placing my order online for curbside pick up, I arrived 5 mins before my pick up time, checked in through the confirmation email that was sent after placing my order and sat there for almost 15-20 mins waiting on my food to come out. I then called inside the store after deciding not to go in because there were already people that were having to walk in from curbside to retrieve their order who were being ignored and not helped. I called and made them aware that we were there, had checked in and was still waiting for our food, all I was told was “well yea, you guys arrived just as soon as we started making it so..” Firstly, the attitude was disgusting and uncalled for, secondly who starts making food 5 MINS BEFORE ITS TIME TO BE PICKED UP. Especially when you know the food takes about 10-15 to prepare. Lastly, somebody could have easily came out and let us know that it would be a few mins before it was out, then I would’ve been somewhat understanding, didn’t even get that. Then when the food was brought out, the worker proceeds to hand the food through the window and not say a single word, not a have a nice night, sorry for the wait, nothing. Very disappointing and the food wasn’t all too...

Placed an online order for CURBSIDE to pickup only a mile away. This is the 2nd time our food bloggers wanted to try them, rate and review them. . ( Garlic Parm is a No ...but we liked the Bold Bbq). I placed my order,arrived, hit the "I'm Here" and received an automated message that it will be out in a few moments. Started reading and somehow 25 minutes had gone by. I called and the man on the other end said "You were suppose to call, there's no flag outside(??). I told him I went through the app. He came across as if it was my duty to come inside. Please disable the ( CURBSIDE option), so that no one else sits outside waiting by the CURB. My receipt CLEARLY says my name and CURBSIDE PICKUP. The fries were cold, the lite ice almost nonexistent and the wings somehow this time had a commercial taste to them. ( think Tyson vibes). The sauce is very good. Finally, they are open...the first visit was customer service driven,friendly and helpful...( hence the second visit) but we will pass on patronizing again. Disappointing and not worth the $17.00. Our...

10/10 Great food, always cooked fresh and so far has never disappointed. Charley's has been the best fast food Philly cheesesteaks I have ever had the pleasure of eating.

However there is a massive seating problem at this location. There is one too many tables in the already tiny space. It's hard to really grasp what this means until you see it. If every table had a person sitting at it your chairs would literally be back to back and you cannot get out of the chair without a struggle as there is no room. This is easily solved if they just remove one table set and spaced out the remaining. Or if they would have installed a long booth against the wall and then had chairs on the other side. If you are looking for a place to sit down and eat then expect to eat in your car like we did...