Chipotle Mexican Grill — Restaurant in San Antonio

OK, let me start this with I eat Chipotle once a week, and this place is close to my home, so on occasion. While it's not bad, it doesn't seem to measure up to the other locations I go to. Now let the story begin:

It was a rainy, miserable kind of morning, but there was sunshine on the horizon, a chicken bowl, and happy customers were in the air. Unfortunately, that did not last.

Today was an example of dreams crushed, They opened late, and then when they did open the door, the line wasn't ready with food.

That being said, I would have happily waited as, like the commercial says, always fresh. So I was down with a little wait, but wait, it got worse as I was standing there watching them prep everything, and then it happened.

A bag of some meat products came out. Wait, what? It's all fresh according to the commercials, another dagger in the heart of a loyal customer; Then I thought, no way, did they save that one from last night?

The dude finally makes his way over to me and states we are a little behind, so we don't have everything ready. I look shocked and dismayed. Wait, but you have staff, and I have expectations.

Mind you, the whole time, there were five people in the back prepping. Someone was prepping chips, cmon man, chips. There were people waiting for real fresh food. Suffice it to say I had to draw a line in the sand and had to walk out.

late opening un-Fresh food in a bag (Shame on You) no veggies on the line (Shame) no brown rice on the line (Shame) it was a bit much, and if this sounds picky, then you probably forgot what good service and fresh food mean.

Sorry big strike out Chipotle...

If you order in the app, I hope you aren’t hungry. They give you the absolute lightest bowls and smallest burritos we have ever had. It’s so crazy, it didn’t used to be that way… People went to Chipotle because they got a big stuffed burrito that was worth your money and filled your belly. Now, you literally have to go stand in line and watch them make it just to be sure you actually get what you order. The scoops of rice they put in there are comical and God forbid you ask for extra rice. Today, we ordered online and got 2 bowls, a quesadilla, and chips and queso. $42 later and we were still hungry because the bowls weren’t even half full, the cheese quesadilla barely had any cheese in it, and the “large” bag of chips that come with the queso aren’t even enough to finish the queso with. Out of the last 4 times we went to this location- the first time, we ordered in the app and when we got home we realized our orders were all wrong, the next time we ordered, the chicken was burnt and the carnitas was in the fattiest chunks I couldn’t even eat it, the third time we went in to the store and I asked for a cheese quesadilla which I was then told that I could only get a quesadilla in online orders 🤔 as I stand there looking at the tortilla and the cheese…. Explain that one? And today when we ordered online, was when we were all still hungry after eating. This was really the last time Chipotle will get my money. We have been loyal fans for years but lately, it’s so not worth it anymore. Sad, sad, sad, and SO...

I recently started attending this Chipotle restaurant again on lunch breaks from work and was enjoying the food quite a bit. I was happy to know that there are healthy options that taste great and were very filling to get me through my work days. However, today's experience in this Chipotle has changed my mind and left me highly disappointed. I walked in the door on my 30 minute lunch break from work and the line was stretching not only to the front door, but all the way to the back. I decided I would wait it out and it would be worth it for the food. After I waited for 20 minutes to get halfway through the line I decided I had invested too much time to leave without a burrito. I started to notice it was not that there were too many people that were causing the holdup; it was in fact the employees themselves that were at fault! Their leisurely attitude and slow pace gave me no confidence that I would be back to lunch in a timely manner. After 30 minutes of wait time to just to get to the counter there was no apology for the long wait time and the employees there seemed content to slowly prepare my burrito bowl. The attitude of the employees did not come off as an attention to detail sort of taking their time, it was simply unenthusiastic and lazy. It looked like at this time they were fully staffed and should have had no problem making good time on servicing all the hungry customers. Let's just say there is a Freebird's World Burrito right down the road that has earned my...