Jimmy John's — Restaurant in San Antonio

Ordered for delivery, never received a notification saying my order was delivered even after selecting notify. This day I ordered for my family because I couldn’t pick it up. So after looking at my cameras, their food was sitting outside for over 30 minutes in the heat and the delivery driver (guy w/ blue truck) does not place the food by my door like requested also does not knock or ring the door bell. I contacted management and yea worst customer service ever. Informed him all the information above, then he asked me if the delivery driver knocked. I specifically told him I watched the camera and his best response was, “OK, so what do you want me to do”? I’m not one to think that customer is always right nor am I looking for a free meal but I do believe if you are management you should have the best customer service and better responses for your employees mistakes or lack of sense. I’ll avoid going to this location and will stick to Austin Hwy just...

I really enjoy Jimmie Johns sandwiches and typically they have good service. But when you don't have good service apologize and resolve tge issue. I ordered a sandwich today for delivery and waited an hour and a half for delivery. Was told there was no driver. Then the order should have been canceled and refunded. Instead they made the sandwich and let it sit and hour and a half waiting for a delivery driver to come in to deliver it. I paid $23.21 for a soggy, stale, warm sandwich and a chocolate chip cookie. I tipped the driver because it was not their fault. But I believe I am due a refund for the rest and will not be going back to this location any longer. Extremely...

"I am writing to commend Assistant Manager Julian Hernandez at Jimmy John's for his exceptional professionalism. I witnessed him handle a very difficult situation with a rude and disrespectful customer – who happened to be my parent – with incredible patience and respect. I was appalled by my parent's behavior, which stemmed from being told there would be a wait due to catering orders. I called the store to apologize to Julian, and he was incredibly gracious. He truly turned a negative experience into a positive one. Thank you, Julian, for your outstanding service! As someone who has worked in food service and dealt with customers myself, I truly appreciate his transparency...