KFC — Restaurant in San Antonio

It was over a year I had not returned, the staff needs help. They were courteous but seemed they were new. They did try , they were very busy, long line drive thru and inside. I paid at 2:05pm. They asked me to park, it was 2:44pm , I walked inside and said still waiting. They gave me my bag, I asked, this is the one with 8pc. Girl said yes. Came home to my 89 yr old mom and there was no 8pc original chicken. All there from receipt but NO chicken. I called 3 separate times phone rang until it asks you to enter access code. Very disappointed. Especially for my mom. No I did not drive back I already spent too much time there and it started raining. So you know they will say to call or email. Nope, I am busy with other things. So this is the review, I know they are only human, but you need to double check everything. We are not returning for a long time. We will get chicken from other places. Popeyes is really good 😋. I covered employee name who rang up order on receipt., it was not...

Ordering chicken from KFC is a crapshoot Some days it's the best chicken I ever had in my life, but other days it's pretty bad and almost uneatable! KFC is so inconsistent. You can tell how old the shortening is by how dark and greasy your chicken order is.

It was so much better 50 years ago when I used to cook it in the pressure cookers and everything was done by hand. Same thing happens with their sides. Sometimes the coleslaw is creamy and very delicious and other times it's all dried out! Some days the mashed potatoes are fluffy and almost as good as homemade and other days they put in too much water in the instant potato mixture which makes them runny or not enough water which makes them dry. The gravy however is pretty consistent but not nearly as tasty as it was years ago when they put cracklins in it. If I get there right after they open in the morning, everything is really fresh but any other time of day I never know what the heck I'm...

It seems that people in the service industry just don't care these days. My children have been craving KFC all week. Pulled up at this location and ordered at the drive thru. 18 piece meal with four sides. Two mac and cheese, one coleslaw, one fries. Go to pay, and in the 30 seconds I was with they cashier he dissed the franchise owner to me for no reason. Asked me to pull up front and 'give me 5 minutes for the fries'. Get the order, drive home some 15 miles, no fries! Chicken looks like it was slam dunked into the buckets, it was so tightly packed, and look liked it was hacked apart by a rusty machete. Nearly fifty bucks down the drain. Absolute shameful. While it will be eaten people need to try harder folks. Tried calling the store, asked for the manager and then they put the phone down. To the owner, what kind of business are...