Sonic Drive-In — Restaurant in San Antonio

. . . . SHOCKED BEYOND BELIEF! . . . NEVER GO HERE WITH THE SO-CALLED "KID" MANAGER!!! . . . . The Sonic hamburger place on Stone Oak, store # 22, I had the worst experience I've EVER had in my life with ANY business! . . . I asked for the manager to come out to my car because my chocolate milkshake cup looked really nasty, dirty. When he came to my car he asked me what my problem was and I showed him the cup without saying anything.

With an already very serious attitude, . . . he said to me "so what's the problem, . . . I don't see anything."

I said . . ."You don't see that nasty dark black mark / smudge on the top of my cup where I'm about to drink?" . Instead of saying, "I'm sorry ma'am, I'll gladly get you another shake", . . . With a really NASTY, scary attitude, he said . . . "That's just chocolate, . . . DUH, . . . that's what we make the milkshake with!" . Realizing that he was very rude and pissed off at me for even complaining, and not seeing my point, I just told him to give me a refund.

He got even more angry with me as he walked away and called me an "A$$H0LE!!!"

When he came back to give me my refund, I asked him his name and told him that I was going to make sure that I call and report him to whoever I can find!

He told me to do whatever the hell you want, again calling me an "A$$H0LE!!!"

Then, walking away, he SLAMMED his hand REALLY HARD on the menu screen that sits right by the side of our! . If you can't even complain to the manager, who in the world can you when you get really piss poor service and then on top of that very scary behavior? . I am just SHOCKED...

I have had too many bad experiences here to think that I should ever return. I have been left (after pressing the red button), sitting and waiting for someone to take my order while other customers pull up order are served and leave. I am concerned that Sonic does not attend to customers using any logical or predictable methods. Uniformed employees seem to disregard the arriving customers while joking around with friends on the patio for extended times. I am left waiting with a blinking red button. Parked in the third space staring directly into the kitchen area windows, I see more employees in uniform, than cars in ordering stalls. What else can I do to get their attention, I just want to order two slushes? I never tip less than $1 for the underpaid car-hops, surely I haven't been "that bad customer". I don't take this personally, I believe that this location has a lack of management, structure and employee accountability. Before leaving, I honk 4-5 x, -still nothing. I hear an employee tell another, "is he upset?" but no employee asks if they can be of any service. This alone, is not justification for an all-out disapproval rating, my previous experiences and reviews had already brought this location down to two stars for the last 3 years.

Mr(s). Sonic-manager, if I ever return, what is your suggestion to a customer who is getting no response to their red button? I will monitor reviews from this location, and look for an opportunity to re-evaluate the situation. I believe that leopards cannot change their spots, but a business can learn from...

Terrible customer service. I ordered the wrong size drink through the app and did not realize it intil they brought it out.

Understanding it was my fault I offered to pay the difference to change it to the correct size and was told no and I would just have to order the correct size.

While I understand this was my fault, offering to pay the difference or even a little bit more to cover the difference in the cost of the extra cup and lif should have been an option.

As it turns out, the regional manager, Tom, was working at the restaurant. In speaking to him it did not seem that he nor his staff are trained to do what's in the best interest of the business and figure out solutions to take care of guests.

I'm a reasonable person but just cannot understand the inability of somebody at that level of management not being able to make a simple decision. Instead, he repeatedly told me how they have no control over the system and once the ticket is in, its in and there's no way to rectify issues nor does he have the ability to add a charge to a new ticket to cover his cost.

I ended up having to order another drink and pay for both. It is a shame that an organization the size of Sonic cannot figure out a way to train their managers to problem solve. All this for a cost difference of 32 cents. Next time I'll just stop at the...