Copa Wine Bar & Tasting Room — Restaurant in San Antonio

We have gone to Copa several times per year since they opened. We were there last night with a group of friends. We had reservations for 6. It was a good thing we did. The place was full. We all did the wine "tasting" ... 6 pours for $25 pp. The pours were a bit on the small side, but the server was very adept at pouring each one the same amount. One of us made a silly comment about not getting as much in her pour as her husband and I think that irritated the server. We were just joking. The server's attitude seemed to go down hill pretty quickly. She was not friendly or pleasant. She came by with our 3rd pour and I was the only one ready so she decided she'd come back later so that we all had ours at the same time. I have no problem with that. But, after quite awhile she came back with the 4th pour. We told her we hadn't had the 3rd one yet. She looked at us like she didn't really believe us. She did go get the other bottle and the tasting proceeded. When she came back with the 5th pour, one of our guests had not finished the 4th. She served the 5 of us that were ready and left. When she came back with the final pour, we explained that my friend had not had the 5th pour yet and it was really evident that she thought we were lying to her. I assure you that we are all extremely responsible adults and would never do anything like that ... and we don't need to. Her attitude was a pretty big buzz kill. Copa has a great vibe. The employees are generally pleasant. The food is good. The meatballs are very good! The wines are delicious. PS They used to have something on the menu called the zeta pizzette. It was a SUPER thin crust pizza with tons of mushrooms. I miss that. It was absolutely amazing.

UPDATE: Thank you to the owner. I appreciate you taking the time to...

The owner Jeff cares more about money than customer service. Our last visit on 9/20/2019 will be our last visit sad to say.

I used to love the food and atmosphere of Copa. I met my wife there and on the weekend of our marriage we returned with 8 family members. We had 3 different people bringing us food and drinks. I picked up the tab for all of us $291.11. I love to take care of my waiters so I added a generous 20% tip ($60) making the total bill $351.11.

On the next day I was checking the weeks expenses and noticed that my bill at Copa was actually $227 to which they automatically added a 20% gratuity. This was not brought to my attention by anyone and I accidentally added another 20%. So the waiter now has $145 tip on a $227 bill. I think you can agree that this was an obvious error. So I called Jeff immediately and told him what happened and asked that he adjust my credit card payment. Jeff told me that he was sorry and I would have to speak directly to the waiter to get my money back. That is totally inappropriate for any customer to do and I expressed that to Jeff and he didn’t care that he was going to lose not only my repeat business but my family’s and friend’s business as well. To date I have over 40 family and friends who will never spend another dollar at Copa.

For the record I work at Amazon where we treat customers right, even if the fault is not ours. We value customer relationships and long term customer loyalty over a mere $60.

I hope the owners of Copa are happy that they ruined a very special memory for me...

Reflecting on my visit to Copa many months ago, which coincided with New Year's Eve, the experience lingers vividly. Choosing Copa in a Stone Oak strip mall, the atmosphere transcended, resembling a European gem. Marvin, our bartender, showcased a commendable understanding of wines, guiding us to a delightful choice with finesse.

Amidst an array of tapas options, the desire for bread, olive oil, and balsamic vinegar struck a chord. Although not on the menu, our server seamlessly fulfilled the unconventional request.

The presentation of the charcuterie plate, accompanied by freshly baked baguette slices adorned with olive oil and balsamic vinegar, resembled culinary art.

A noteworthy incident involved a fork mishap, swiftly remedied by our attentive server, who seamlessly produced a new set of silverware. The camaraderie was further evident when another diner warmly embraced our server, pledging a return.

Copa, both inside and out, presents a striking dichotomy. The owners and staff curate an experience reminiscent of diving into the enchanting narratives of cherished fictional novels, leaving a lasting impression.

Why the delayed review? Analogous to the maturation of fine wine, a complex amalgamation of experiences unfolded, refining the essence of my Copa...