Starbucks Coffee Company — Restaurant in San Antonio

I want to be clear: the people working at this campus Starbucks are polite and honest, and I understand they’re students juggling limited staffing and pay. That said, the product consistency and matcha quality have declined enough that I’m choosing to stop coming to this location — and, frankly, stop buying Starbucks matcha for now.

My usual order is a hot matcha green tea latte. Over several visits the bar has repeatedly over-frothed my drink (some cups felt like 80% foam), which makes the experience unpleasant and wastes most of the cup. I also notice the matcha itself tastes flatter and less balanced than it did a few years ago. Once the espresso machine was out and the team was transparent about it; they offered a refund or a cold matcha with no ice, which I appreciated.

This review isn’t meant to blame the students on shift — they were professional and tried to help — but to explain why I won’t be returning. If management wants to win customers back, a few concrete changes would help: Standardize pour/frothing for hot matcha (so the cup is mostly drink, not foam). Check matcha sourcing/recipe consistency — the taste has noticeably changed. Improve equipment upkeep and staffing coverage during busy times so substitutions (cold drinks, no ice, etc.) aren’t the norm.

I hope those changes happen — I’d happily come back if the product quality and consistency...

This location always messes up my order or takes at least 30 minutes to make my coffee. I wanted 45 minutes for a coffee that’s wasn’t even hot I could tell the where letting it sit and they miss ingredients that I asked for liked whipped cream. I never leave a review but the amount of times this Starbucks has made me late to class and it’s constantly. This location doesn’t let y have a refund even when they run out of stuff. I get that is college kids but u gotta work on y’all’s training. Waffle House has better employees than this location. If you wanna sit forever for your coffee come here if not just drive 5 mins up the road and there’s better coffee...

This Starbucks is whack! Their customer service is not up to par- the woman who took my order didn't know what was available and so it took longer to finish ordering because she had to keep checking the freezer, and they NEVER have any of the food I want in stock. It's a shift supervisors responsility to order what is needed. I was craving a chestnut praline latte and they didn't have the topping available. Then after I got my drink, I asked for water and they said it was a 25c charge. Compared to other stores, including the one I work at, none of this would ever happen. I will no longer be coming to...