Taco Bell — Restaurant in San Antonio

I have a video of your employees being very unprofessional & rude. I asked for the general managers phone # and instead got the store # so I asked for the corporate # and was told she did not have it. I understand business demands & sometimes we may have to close sooner then expected but in this case there was no sign stating it would be closing early instead they scribbled on a paper as fast as they could & posted it on the window as I drove up. Which I also have on video. When I got to the window two girls (Jayna & Alora) pointed, looked at me then ran away laughing. They knew I wanted to speak to the manager because I was very upset they made me wait at the speaker right until 10 pm to say they were closed (normal time is 1 a.m. The excuse was the registers closed right at 10 which I know was a lie, there were people in front of me who still had to pay. But what really took this whole bad experience over the top was when I asked the manager to get me the employees name who took a picture of me to post on social media. She walked in and ask who did it (Romeo) and he yell out the door "SOCIAL MEDIA" in return the manager told him to "SHUT UP!" Again all on video! Manager said her name is Stephanie but when I called she answered stating her name was Isabel so who's to say I have the wrong names she wrote down. However I do have a great memory in faces and video of them all, so please let me know where I can send this video. Normally I understand when a restaurant closes early especially during this pandemic but what I do not tolerate is the way the employees handled this situation. They all deserved to be suspended and the boy who was disrespectful needs to be fired to be taught a lesson that his customers are the reason he's still employed. I can guarantee at least 10 households will not being going to this restaurant again. My family and I have businesses of our own and do not tolerate this type of experience no matter how low the cost is or how great the...

Stephanie the night manager, is one of the most rudest, disrespectfulest, unprofessionalism things I’ve came across on this side of town. The way she spoke to me about me informing her about how bad they messed my order up was totally uncalled for. Stephanie you need. Some home training and learn how to take accountability of you and your employees mistakes. You wanted to work at a fast food restaurant as a manager, but don’t even want to hear the customers out about what happened. Yelling and cutting me off while trying to explain to you what’s going on then hanging up on me is totally uncalled for. I had asked for corporates number, which Stephanie refused to provide before hanging up on me. Wow. I would have expected this type of behavior from the east side. Order was mostly wrong and what looked like on some items to have been eaten before I received on my way outta town for my medical procedure tomorrow. Order says light beans with regular meat, you put extra beans and hardly any meat with some type of spicy sauce of a burrito that doesn’t even belong on there. Have the nacho fries are gone. Cheese containers half empty. Chalupa says easy lettuce with tomatoes, not 3 pieces of lettuce without tomatoes. Drink says easy ice not fill the cup up all the way with ice. Don’t even receive my avocado salsa verde packets. Burrito says grilled not burnt made into a crispy taco. Smh. they shouldn’t hire illiterate people as managers. since you refused to get me corporates number I’ll look it up myself just to let them know what type of people like yourself they have working for such a great company that my son loves so much. It’s ok I’ll take the extra drive to get the...

Came to pick up an order for a customer who has been waiting for over an hour for her food and has had multiple drivers that have been turned away by the manager because her order was given to a driver that stole the order and never was told to confirm the pick up so uber kept sending drivers to get an order that is no longer there…. I see this and experience this a lot and for the most part restaurants are good about make the driver ACTUALLY confirm the order in front of them and then we have these OTHER restaurants with managers like “Stephanie” who don’t care to make the drivers confirm an order as long as it gets sent out…. Because at the end of the day it doesn’t affect her check…. But it’s ok if it affects mine and other drivers like me….not to mention a customer who has been waiting for such a long time who paid for food that won’t be delivered…. Shame on you Stephanie you’re management and should be held to higher standards…. Not be rude or disrespectful and blatantly lie to me saying you watched that driver confirm the pick up…. If you had actually done your job correctly I wouldn’t have wasted my time for nothing and neither would the other drivers who came and left… we would never have shown up if in fact you had them confirm… but this just goes to show how much ppl actually care about doing their...