1 ⭐️ for service - I’ve been a patron since they were at their other location (2013) when they had just 4 dining tables and a bar. During that time, the family was also the main wait staff and they were attentive and friendly.
Since then, the slew of revolving waitresses, with bad attitudes, have outshined the homemade comfort food of El Salvador. Tables are always dirty and never cleaned while you’re dining. The waitresses are rude and argue amongst themselves constantly. They gossip about customers in Spanish and make fun of them constantly. They are not properly trained and are a poor representation of centroamericanos.
The worst part of the experience is when we go to pay our bill at the counter. The register guys (excluding the owner’s 2 sons) overcharge and add extra items to your bill!!! My husband and I argue over whose going to “pay the bill” because we’re simply arguing over who has to confront the guy trying to rip us off. They’ll add MISC ITEM $2.50 or EXTRA $2.00 or charge as a large instead of small. Be careful and mindful of how you’re rung up.
Fortunately, San Antonio’s CA cuisine is expanding, so more restaurant options are popping up. An oldie, but goodie, restaurant for authentic pupusas is La Playa off of West Ave. The owner is Salvadorean and she travels monthly to ES for goods and spices. Try La...
Read moreAbsolutely the worst experience any one could ever recieve. My mother and I are lovers of pupusas , and I'd say for about a year or two we have been looking for a pupaseria, and we did. 3-2 people have recommended this place saying the food is great, yes I was warned there was a wait for the food and we were fine with that. We arrived at the place and were seated by a young lady, and then we got our server for the day. While we were ordering the waitress rolled their eyes, that was the first red flag. We received our food cold and we asked for a sauce and the waitress replied rudely saying "can you wait." That obviously triggered my mom, but that's not all. Once we received the sauce (it's not really a sauce it had vinegar, jalapeño and etc.), it was stuffed and not really able to dig into so, my mom asked if he/she could cut it in half into another bowl and he/she grabbed the sauce and marched away but when he/she did they had spilled the vinegar onto my grandmother . They didn't do honestly anything about it but get us another waiter. Terrible time there, definitely not...
Read moreThis is the worst tasting food and worst service in town!! The meat on the Caldo de Rez was so old and full of grease and gamy that made the soup stink. After talking to the owner she came out with an attitude as I asked her to taste it, she denied and defused to. I asked for something else then she (the owner) came out again and said to her waitress "tell him that I didn't put any grease on it" while shoving the plate at her. The waitress was so scared because she was going to get charged my food when I asked her to cancel my order. She the owner said to me this is not a Mexican restaurant it's a Salvadorian restaurant, so if you don't like it leave. Then made a scene when I told her not to charge the waitress, because it is not her fault for the lack of quality and horrible customer service by her. I told her is this how treat your customers? Telling them off? Then she said "Get the Hell out of here"! I told her I am and will post my review of your service and low quality of food. Bad attitude and horrible taste. I would not even give it a one star. But because I...
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