Wendy's — Restaurant in San Antonio

Wendys business looks going bankruptcy. Especially the one at stone oak parkway in San Antonio looks standing up on the edge. First, the picture on google is wrong. The picture on google is a different store.

The real building is very old and built w/ dirty red bricks. When I ordered hamburger combo, drink machine was totally broken, chair cover for dining table was torn off, store floor is oily and very sticky, no A/C at all and smell inside store is like old attic. The one thing that stands out was the terrible service I had never seen before at most fast food businesses: My family stopped by wendys lately and ordered combo set. After paying, we just saw Wendy's event ads on the internal wall of the store. Since they didn't put this event ads on the window, only customers who came to the store were able to find that event ads. Right after paying, we turned our bodies and found this event ads which one special set is $7.99 for hamburger, milk shake and French fries. My daughter loved it. Since we just paid on cash register and didn't receive any food, I requested to get refund the order I made and order the event set instead. I was expecting we can get refund and order new one like other In and Out, McDonald, Chick-fil-a, and Jack in the box. But Wendys said no refund or new order with store credit. Wendys doesn't have any interest for customers' taste but have only interest in making money and profit. I made determination not to eat any Wendys food any longer and moved to In &Out near their store. I order one set of hamburger, canceled and requested refund for new order for different burger set. Cash register young lady right away processed to put credit back to my card and got new order for new food right away. I tested In & Out with same refund and new order as Wendys: the result was totally opposite. My family enjoyed hamburger at In & Out that night. I explained my terrible service I got from Wendys to In & Out staff and I said to them appreciation for quality services for customers. Yesterday was the last day to go to Wendys. I have been wondering why Wendys store at stone oak parkway always has no customers in dining room. Now, I got the answer why. Wendys employees and manager at stone oak parkway tried to earn money $12.00 for my daughter's hamburger set and lost the valuable customer who used to order 12 Wendys hamburger sets for my staff meeting every month or two. Now I have clear reason to change the fast food company because I completely lost trust on...

My family and I went in at 5pm because that's where my 9 year old wanted to go for his birthday today. There was literally no one in the dining room or in the drive thru when we got there. There were 2 gentlemen in the kitchen that just stared at us when we walked in. No greeting. We ordered our food and although there were 5 of us, after each order the person taking our order kept cutting me off to ask is that all? Even though I was still trying to order. Trying to get drinks out of the freestyle machine and half of the options were out of order. My husband asked the person who took our order if the drinks could be refilled and he said he would. We attempted to find a clean table to sit and settled on the only one that would accommodate the 5 of us that didn't have trash on it. It was a table that was a booth on one side and chairs on the other. Unfortunately the booth was ripped up and there was food in all of the seats. We cleaned up the table to sit down and sat on the one end of the booth that was still intact. Looking around the dining room and there's a broken table leaning, food all over the floor under each table and trash on the floor. Again, not a single soul besides us in the place for a solid 30 minutes. The one gentleman that appears to be cooking does nothing but stare at me the entire time I'm trying to eat my food. It was so uncomfortable that my husband asked if I wanted to switch seats but I didn't want to sit on the side with the busted booth. The next thing I know there is a lady hurriedly walking from the kitchen to the restroom. After about 15 minutes she reemerges with her hands dripping wet and telling the other workers that they need to put paper towels in the restroom. At this time my husband approaches her and asks if she can fix the soda machine because the other worker still has not done it. She asked what's wrong with it and he explained that it most of the options are out and he would like a certain drink. She offers to fill his cup from the machine in the back because when she refills it then it doesn't close right and "really I'm just going to wait for the night manager to do it because I really don't want to it". He asked for Cherry Vanilla Dr Pepper, she gave him Vanilla Coke. For as high as the prices have gotten at Wendy's ($5 biggie bag but I was charged $8.40 because prices have gone up recently) and the location of the restaurant this was shocking. The service and shape of the...

Mixed Experience at Wendy's: Slow Service, Tasty Treats, and Decent Food

My recent visit to Wendy's left me with mixed feelings. While there were some aspects that didn't quite meet expectations, there were also moments of satisfaction and delight.

Firstly, the line at Wendy's moved frustratingly slow. It was disappointing to see that only one window was open, causing a significant delay in the ordering process. However, once I reached the open window, the customer service provided was commendable. The staff was friendly, attentive, and accommodating, doing their best to ensure a pleasant dining experience.

Now, let's talk about the refreshments. The Diet Pepsi I ordered left something to be desired as it tasted slightly watered down. It lacked the crispness and full flavor that I was expecting. On the other hand, the chocolate Frosty was a highlight. It was deliciously thick and satisfying, providing a delightful combination of rich chocolate flavor and creamy texture. However, I couldn't help but notice that the medium size seemed smaller than what I was accustomed to.

Moving on to the main course, the burger and fries were reasonably good. The burger had a decent flavor and was prepared adequately, while the fries were crispy and enjoyable. Although they didn't stand out as exceptional, they provided a satisfying accompaniment to the meal.

Despite the shortcomings in the speed of service, the beverage, and the size of the Frosty, Wendy's did manage to deliver in terms of customer service and the taste of the burger and fries. It's worth noting that experiences may vary from location to location, and this particular visit may have been...