Wendy's — Restaurant in San Antonio

Man they r lucky in not a secret shopper-well i guess i am lol. Ok seriously here we go. Drive thru had 11 cars so i went inside. 1 person in front of me with none in front of them. Waited 7 mins till the guy came back to ask for their order they ordered quickly. They say down. The guy came back and forth 13times but he said 1 word to me. No please hang on no nothing. On the 13th time i said hey u think i can order he said ya ya I'll b right back. I could here 3 or 4 employees playing around and cursing so loud ppl in dining would turn and look every once in a while. There were 6 kids within ear shot. 1 parent got up n left. 6mins passed he said ok wat did u want? I said a lg chocolate frosty n inquired on how much a sm fry is n decided against since it was almost $3. (Ridiculous) He said ok total is i paid with a $5 bill. N off he went again after 5 mins i said umm 🤔 is it gonna be much longer he said uh, well, ok no hang on I'll get it now. Literally 1 min later he slides me my frosty lid half on, n no other acknowledgment. N he was gone again. Without a word to the ppl after me. I just shook my head and said in passing to the man waiting ...good luck and u might want to cover ur lil boys ears. Ud think we werebin a bathroom with all these potty mouths. They'd make a sailor blush. He said oh ok thanks smiled and i left. 11 in drive thru vs 1 inside. I thought for sure I'd b in n out. Yeah right we left right behind the guy that had last entered the drive thru line wen it was walking inside. WtH...they need to fire all and hire all new. I'll take a job there n guarantee, kids won't have to have an adult just to come in and eat a kids meal. Worse service I've ever had in my 44 yrs on this earth. Pitiful excuse for "customer service"! I'd hate to see wat kinda manager they have. Scary thought huh!? I'd give -5 stars...

This review is at least 12 years late, but here I am. Wendy's needs to know about my experience and about a woman who changed the dynamic of my family forever. My family decided to go to Wendy's on a Sunday afternoon. We were greeted by a lovely employee called Linda. She was extremely kind and it was kind of weird for me because I hadn't been greeted this nicely since ever. I was about 5 years old at that time. Since we were treated so nicely, we went again the next Sunday afternoon at the same time. Linda was there and we ordered the same meals and sat at the same table. She still talked to us so nicely. We followed this routine for the next 10 years. In my little kid mind Linda was part of my family. I had no idea who her family was or anything really, but I did know what car she drove. Once we parked, I looked for her car. I wanted to talk to her. She grew up with me. She cheered my sister and I on when we got A honor roll. She said we were going to grow up to be amazing people, just like our parents. She saw us, for us. Even though she could not talk to my parents because of the language barrier, I still felt the compassion. I never expected to make a friend as kind as Linda. In the end, we went to Wendy's because of Linda, not the food. I am not sure where she is now or if she will ever read this, but I am okay with that. I know great people like her, who are so compassionate to literal strangers, always get rewarded. Wendy's, thank you for hiring Linda. She boosted my self-esteem and was a pillar of...

Drive thru lady was RUDE. After waiting in line behind ONE car for maybe 10-15 minutes, I moved up to my place at the drive thru speaker. But I waited another few minutes before anyone even said anything. I stated I had a mobile order and the lady just said "Yeah I don't have it". I went on to explain I placed it online and said I paid for it. She finally repeated the name I gave her back to me and it was the completely wrong one. So I said my name again and she quickly replied she still didn't have it. Too quick of a response in my opinion if she was actually checking into it. So she questioned if I was even at the right address. I confirmed I was and she wasn't offering a solution at that point. She finally said to just pull through the drive through AGAIN and said to give it more time ?? Frustrated, I said no that I was already waiting in line and I just wanted my order at that point. So finally after all the back and forth I placed my order again. I pulled up to the window and I wasn't greeted or anything. She starts talking through her head set to another customer and she absolutely rude to them as well. While I'm waiting to at least be greeted, I look over and what I'm assuming is an employee (wearing regular clothes and no name tag) is putting fries in the boxes with his bare hands no gloves or anything. I will definitely not be revisiting this Wendy's. Rude, unprofessional,...