They refuse to substitute or even take off sides… This was never an issue before but for some reason they no longer substitute a side or remove it.

I can’t have spinach and when my husband ordered me the chicken Marsala that comes with spinach through door dash, I called the restaurant to request a substitute. The lady who tried to take care of this simple request for me was super sweet but she was told (I’m assuming by the kitchen or possibly the manager) that they couldn’t substitute so I asked if they could just remove it altogether and she said they told her it’s impossible because the spinach is mixed in with the sauce, which is weird because I’ve ordered this dish at least three times before and they never said this.

So I asked if I could just replace it with another dish entirely. She asked what I’d like and I asked for the blackened catfish which was the same in price.

After putting me on hold she came back and told me they wouldn’t allow that either!! She said I would have to cancel my order and get a refund but couldn’t do that through them since I ordered through doorsash.

I figured I’d just try to remove the spinach myself and told her I’d just keep my order.

So once we got it I saw right away that the spinach was NOT mixed in at all!! But placed directly under the chicken! So they just lied to me! They could have easily omitted the spinach after all! Why lie though? Why not just accommodate this simple request? It was never a problem before. (I want to emphasize that I don’t believe the lady I spoke to intentionally lied, I believe she was told to tell me this)

So on top of it all the Marsala sauce was completely watered down, barely any flavor and the chicken was dried out! Completely disappointed! I used to love this restaurant. Bottom line if you have an allergy or intolerance to a particular side on a dish keep in mind they will not substitute or even take it off!

-A. Hernandez