Pita Gyros — Restaurant in San Bruno

Yesterday while visiting the mall here in south San Francisco, I ordered to go in the food court and by the time I got home and opened my food I saw the falafels I’ve ordered were burnt and the rice tasted of no savory but stale. I kept the food refrigerated since I didn’t wanna make the commute back after a long day and decided to return early the next morning. When I returned early in the morning at 10am with the food in the same bag and receipt, there was an associate working named Linda who I informed about my food being overdone and that I was visiting in town and trusted my food would be well done and didn’t think I would have to return it. The associate was very rude to me and would not refund my money or give me the...

I really wanted to like this place, but it didn't turn out that way. The ladies that worked there were nice but the quality of the food was terrible. It didn't taste fresh at all. I ordered the chicken kabob plate, chicken pita and seasoned fries. Kabob plate was very dry and bland. The only thing that had seasoning was the rice. The veggie salad shouldn't be served to anyone. (All of the food had a sour taste, like it had been sitting out all day.) Upon first bite, I knew I had to throw it away. The wrap had the same taste. That went in the garbage as well. The fries bearly had flavor for what I paid for. I can say with confidence I will never be go back...

Best customer service I have experienced for a long time. The guy took extra care in my food, he made sure my food stayed hot while I was in the restroom. When I came back, the food was freshly made and it was good quality as always. I understand the covid struggle is real and looks like the whole tanforan mall ain't doing too hot. I would definitely come back whenever I get a chance and give them as much...