Koi Palace Express — Restaurant in San Bruno

I’ve stopped here for many years on layovers for dim sum but tragically I have to leave this review due to the horrible multi-day food poisoning I had after eating late night: sticky bun, siu mai, and har gow. I don’t know if it was due to the food sitting around all day or due to poor food safety overall… but I’ve never had food come out of me the way it did after my dinner here (within about 3-4 hours of consuming). On top of that, the price is very high for Dim Sum … it should at least be safe for consumers. Thankfully I had a short flight and the food poisoning happened at my home, I can’t imagine the horror of that reaction on a long flight. A very serious situation to be giving your customers food poisoning, for future guests - I...

Honestly a disappointing experience even for airport chinrse food. I guarantee you it looks better than it tastes.

I had the lo mein, vegetables and orange chicken.

The lo mein was the pinnacle of the dish. However the oily noodles left desire in my heart and a coating on my mouth.

The vegetables were decently steamed but overall I would describe them as wet and tasteless.

The orange chicken had a bitter element that I would say nearly ruined the dining experience. The chicken itself was tough and overdone.

Honestly, it was food. It was edible but I don't think even given the choice between this and whatever was at a kiosk, I'd go kiosk. This was just purely not a good attempt at this type of Chinese food.

Staff was...

We waited in line for at least 10 minutes and then when it was time to order they FINALLY told us we were in the wrong line. There lime system is really confusing and they aren’t addressing it. So then we had to wait in the line for at-least ANOTHER 10 minutes. When it was time to order the worker acted really rude and didn’t say a word and THREW our food into the tray. The food is extremely over priced even for a airport. We ordered tofu and it wasn’t even cooked all the way.

Wont be...