Starbucks — Restaurant in San Carlos

At 4:42 PM, I ordered a drink and patiently waited for 25 minutes before receiving it. After 20 minutes of waiting, I went to the counter to ask why I still hadn’t received my drink. The staff behaved indifferently and told me someone would assist me shortly, but they made me wait even longer. When I told them it had been 20 minutes since I placed the order, one of the employees responded in a disrespectful manner with a disgusting facial expression and said, “I don’t think it’s been 20 minutes.” I showed her the exact order time through the app, but instead of apologizing, she said, “It’s not 20 minutes, it’s been 18,” and then made me wait another 7 minutes before finally giving me my drink.

This is unacceptable. Someone with no respect for customers and no sense of professionalism should not be working in the service industry. Sometimes an order can be missed, and if this had been explained to me kindly, I would have understood and waited. But this employee clearly lacks basic courtesy and any understanding of...

We stopped through the drive through to get some snacks and drinks and Sofia seemed so inconvenienced to have to talk to us. She told us the total at the window and we handed her our card instead she shoved the card reader out and waited to see if we would tip her. We tipped her $2 and then she handed us she card reader to finish the transaction. She walked away annoyed. When she handed us the drinks we said thank you. She didn’t say anything or look at us. Then she handed us the food, we said thank you, she didn’t say anything or look at us, then we asked for straws and she rolled her eyes and acted super inconvenienced. When she handed us the straws we said thank you again and she walked away and closed the window. We will not be coming back here solely because of the customer service. This was 7/25...

Julian was unprofessional didn’t hear my order when we pulled up to the window and said our order clearly when we finished speaking at the window he stared at us with akward silence and then he said I’ll take care of the order and made us kept repeating in the drive thru made us drive around and when we went around he then proceeded to not take our order when he said he couldn’t hear us even tho the order was popping up on the screen. This was comedic and I was looking forward to experience the drive thru but because of Julian it was a horrible experience. Not something I expect from a place like a...