Chipotle Mexican Grill — Restaurant in San Diego

Okay so I just had a burrito that may make me never want to eat at Chipotle again. So I’ve been eating Chipotle for about 20 years. I’ve eating Taco Bell burritos better than what I just ate. Now I went with the most basic menu item that one can get. That is a chicken burrito. Okay the rice was bottom of the pan burnt rice. It was so crunchy and hard it got stuck in my teeth like chewy meat. The veggies were almost spoiled, no freshness there. Chicken was cold, tasted chewy almost tasted raw. The black beans were over cooked, it looked like black refried beans eating into the burrito. I reported the poor food taste and lack of freshness in everything. Was not provided a refund. Last month I ate chipotle that was not fresh at all different restaurant, so it’s becoming a trend with multiple locations. Maybe there are forgoing all of quality they once had. Yes they use to have some quality, not the best but there was some and enough to make chipotle a decent option for a quick healthy bite. Also the customer service is lacking with there online automatic help center. Typical corporate customer service treatment. While sometimes you can get a refund or comp on the next purchase but I did not. It was, “thanks for your feedback have a great day”, while I just threw away the god awful food they tried to serve me...

I walked into order food on 8/24 around 11am and while in line I witnessed an employee behind the counter with no mask on eating guacamole and chips. A customer confronted her about not wearing a mask and being behind the counter and she responded with “I’m on a break”. When the woman persisted to tell her it is inappropriate, she threw her hand up and stated “I don’t care.” THIS IS DISGUSTING!! And highly inappropriate for this Employee to A) been in front of ANY customers without a face mask on B) to have been behind the counter eating without a face mask and then touching the register and C) to have spoken to a customer like that. The customer asked for the number to reach a manager since she was told one wasn’t available and so did I. I have called and have gotten no answer. I will not be ordering or walking into pick up food ever again at this location and neither will any of my co-workers. DO...

Absolutely would not recommend ordering from here unless you go in and watch them make your food. Almost every time I order online they will leave out items I paid extra for. They’ve made meals completely inedible on multiple occasions, one time a few months ago layering an inch thick of sour cream over my entire burrito bowl for whatever reason. Sometimes they fill your bowl up, other times you’re lucky if it’s even half full. Tonight they screwed up every single meal in our order and left out multiple items we paid extra for but the phone number doesn’t actually connect you to a real person and won’t let you speak to anyone at this location and their online “help” chat will only offer you a free queso “reward” that’s only valid for a short time for all your meals being messed up. Convenient food but consistently ripping people off for...