CUPPA CUPPA COFFEE COMPANY — Restaurant in San Diego

I’ve loved this coffee shop recently after finding out about it on TikTok and was willing to drive 25 minutes for my coffee, but my experience today was incredibly disappointing. I went through the drive-thru and politely asked if I could swap out the end piece of the zucchini bread I’d just purchased, as I didn’t want it. The girl at the window was kind, but the manager behind her immediately interrupted, asking, “What’s the problem?” in a rude tone. When I explained, she rolled her eyes and said, “They’re all the same, they’re all like that.”

I understand that it’s a small request, but her dismissive attitude and lack of willingness to simply help made the entire interaction uncomfortable, especially first thing in the morning. I waited for my new bread and then asked to speak with the manager because I felt her behavior was unprofessional, but unfortunately, all I received was a forced smile and more poor customer service.

I genuinely appreciate the coffee here, but the negative experience with the manager has made me rethink coming back. It’s disappointing that something so simple turned into such an uncomfortable situation, and I really hope they work on better customer service, especially from someone in a...

I recently had the pleasure of stopping by Cuppa Cuppa, a charming little drive-through coffee shop that's run by a friendly family team. From the moment I pulled up to the window, I was struck by how welcoming and inviting the atmosphere was. The family who runs the shop greeted me with big smiles and seemed genuinely happy to see me.

The menu at Cuppa was simple but well-executed, with a variety of coffee drinks, I decided to try their lavender honey latte, and I was blown away by how good it was! The coffee was rich and smooth, with just the right amount of sweetness. It was clear that the baristas took great care in crafting each drink to perfection.

What really set Cuppa Cuppa apart, though, was the warm and personable service I received. The family team was incredibly friendly and chatty, striking up a conversation with me about my day and making me feel right at home. It was clear that they genuinely cared about their customers and wanted to make each visit a positive experience.

Overall, I would highly recommend this drive trough to anyone looking for a great cup of coffee and a warm, welcoming atmosphere. The girls dedication to their craft and their customers is truly admirable, and I can't wait to stop...

Let me preface by saying this is an initial impression review. It was our first time, and I’m hesitant to give 5-stars off the back, but an excellent first impression.

Heard about this place from a co-worker and didn’t really have the means to make the drive. Now that we have the opportunity I’m glad we did.

The drive-thru is intimidating at first (~7am on a weekday) but the pace was solid. Comparable to In-and-Out but quicker. One team member did take our order 4-5 cars out. Transaction at the booth. Online ordering and Walk-up is available if you dread long drive-thru lines. Tiny perks if you’re Four Square registered.

Both ladies we interacted with were extremely polite and a breath of fresh air on a grind driven Tuesday morning.

Both drinks were delicious. A Smokey Joe and a Barcelona. The former a little more bitter sweet compared to the latter. Both more middle bodied in texture.

Again, only 4-stars based on an initial impression. Definitely optimistic about return visits and excited to try more...