Filippi's Pizza Grotto Mission Valley — Restaurant in San Diego

Lucy is rude and condescending. I called and asked if something I had accidentally left there had been located, she took my number and said she would call back, she seemed fake with her urgency and understanding of my situation, but I chalked it up to a bad day. I knew it was a longshot of finding these items, but she said she would look and reach back out. A week went by and I called again today and Lucy answered. Said they didn't find it and tagged it with her "sincere" apology "I'm sooo sorry" but her tone was flat and annoyed. I've been in customer service for over 10 years, and I was a server for 5. When I informed her that a week with no contact wasn't acceptable and told her she should reach out if it happens again (in regards to future customers) and she said "Hopefully this doesn't happen again with you." I will not be back to this location only because of this Lucy. And I told her as such. I know my lack of presence won't make a difference, but I truly hope the manager and owner take a second look at Lucy's work performance because her phone etiquette is atrocious.

For example, how to spin your screw up: I know I didn't reach out when I ordinarily stated, we have been busy with the (insert excuse: holidays/short staffed/etc), but I did search for your items and unfortunately we weren't able to locate the items. My apologies again for not reaching out sooner, I just wanted to make sure I asked everyone before I reached back out to you. [You could be lying through your teeth and this would still turn around a negative experience]

Or own up to the fact that you forgot: You know I did forget to reach back out, but we weren't able to locate those items. My sincerest apologies, I'll make sure to be more mindful about reaching back out when I say I will. I hope you have a great New Year. [Having the integrity to admit you messed up also turns around a negative experience]

Food...

I came here with my partner, my disabled mother, and my special needs brother. We were looking for something casual where we could have okay Italian food and pizza and relax and spend time together as a late mothers day celebration. We got here the person who showed us to our table was pleasant and the interior was cozy in that of a casual Italian restaurant. Our server is mostly what this review is about as unfortunately I couldn't bring myself to stay long enough for our food to arrive. Our server was incredibly rude, I wish I had his name but I didnt catch it. I would describe him as white, blonde pony tail with a short beard. I did my best to give him the benefit of the doubt when my partner wanted to leave initially but I tried to explain to them that we were likely confusing as my mom doesn't speak english and my brother isnt very verbal. The waiter had initially cut off my partner and ignored him, we hadn't finished ordering when the waiter was taking our menus. When he came back, we tried explaining we were wanting to order more and even get a bottle of wine. He cut me off, looked annoyed, made snarky comments, and the one that upset my family most was when we ordered a bottle of wine but only two glasses (at this point my partner was too upset to drink and so was I), he responded with "geez". I looked at my family and asked if we should leave and they all shook their heads yes and we left. With that waiter there, I would not...

I couldn't let today pass without giving a massive shoutout to our incredible server, Jakkii!

From the moment we walked in, her warm smile and infectious energy set the tone for an unforgettable dining experience. Jakkii's attention to detail and impeccable service elevated our meal to new heights, making us feel like VIPs every step of the way.

Not only did Jakkii go above and beyond to ensure our orders were perfect, but her genuine care and enthusiasm made us feel like cherished guests rather than just another table.

Her knowledge of the menu was impressive, and her recommendations were spot-on, guiding us to the most delicious dishes we've ever tasted.

But it wasn't just Jakkii's professionalism that impressed us—it was her genuine passion for what she does.

Her dedication to making every moment special and her unwavering commitment to customer satisfaction are truly commendable. In a world where exceptional service can be hard to find, Jakkii stands out as a true gem.

Thank you, Jakkii, for making our dining experience one to remember. Your kindness, professionalism, and genuine love for what you do are an...