SEPHORA — Local services in San Diego

The products and general atmosphere are always very nice. I would enjoy going in there if I was allowed to take my time to check everything out on my own terms. I really wish I was given the chance to do so in peace.

I was offered help many, many, many times. I appreciate that there's assistance available and I know employees are incentivised to approach people - I don't blame them, it sells and it helps with loss prevention - but I wish they weren't pushed to harass customers to this extreme. I would have a much better shopping experience if I was given the freedom to take things in without a different person asking me if I need anything every two minutes.

I found myself going out of my way to avoid certain displays if I didn't think I could reach them without having to engage in unnecessary conversation with the employees who were lurking there. And there were a lot of employees. It was actively stressful.

I eventually did have a question and the lady who very helpfully answered that question proceeded to touch my hands and my arms without permission, then showed me some products and applied them to both my hands, again without asking permission or telling me what was in them. Fortunately I don't have a coconut allergy - I wasn't asked about it before it was smeared all over my skin.

She also pointed out that the products I'd already chosen - that I'd been happily using for years - "aren't clean". At no point was I told what on earth that means (is dirt a primary ingredient? do they have pork in them? what does "clean" mean in this context?) - and I never asked for an opinion on that. She just implied it was something I shouldn't want and asked if I was sure about buying the brand I like.

I do genuinely appreciate her showing me a product that I ended up buying and think I will like, but I will be avoiding this location for the foreseeable future. I love the products but I don't enjoy being drowned in unnecessary customer service, and being touched by a stranger without warning made me wildly uncomfortable. I'm amazed anyone would assume...

Pretty bummed by the level of service. I stood around looking needy in full hungry-eyes mode, trying to discreetly flag someone down for easily ten minutes. Then when I bucked up and finally directly voiced my pleas to someone, she pretty much sped walked away from me, with someone scurrying behind her to explain she "probably hadn't heard" me. Sure dude. Whatever you say. Even if it was total baloney, I was appreciative that at least someone was making an effort.

Having worked in that industry for 6+ years, I know that that pretty much just doesn't happen. Where you simply "don't hear" someone. As a customer service professional, you're trained to always be scanning, to stay alert, and to be actively listening. Folks that haven't figured that out are either noobs (and she was clearly very seasoned) or about to get fired. - - Or maybe Sephora's training just kind of sucks in that regard and is about four decades behind everyone else's... Iono.

But in any case, point is the chick just couldn't be bothered. Not really sure what was going on there, too, because they even had a manager or something on the floor going around and conducting what looked to be some kind of employee interviews, and both parties involved were just totally oblivious to the overall scene. I was pretty shocked.

Anyway, the good Samaritan worker eventually managed to cajole the selectively deaf one into helping me, but even that interaction was cool, harried, stilted and almost begruding. The store was clean, smallish, easy to hunt stuff down... But the staffing situation just made it a really off-putting experience for me. Between certain staff members themselves and then the dearth of staff in general, I'm not sure I'll be heading back to that location too soon. They need to implement a ticketing system or something. Thank goodness for online...

I love Sephora, The products, their promotions, the store atmosphere, most of their employees are super nice and friendly. I have been to this store for many times and I love most of people who work in here. Many of them are professional and nice. But today, I met someone who made me felt so bad......This is for that lady who works in here, i don’t remember her name but I only remember she is a ,young and pretty but not a nice girl. She was so rude!!!!! DURING THE 20% off Rouge, she didn’t know how to put the discount on it, then I asked her do I got my 20% off? She said yes, she also said if you wanna know I can ask my manager,then she asked her manager. Her manager said she didn’t give me the 20%off, then she got mad to me. EXCUSE ME??? How could u get mad to ur customer because u didn’t know how to do ur job? After she got mad, she directly throw the items that I bought in my paper bags, and turn around to talk to other employees. Ignored me ........ If you don’t wanna work in here, why not go somewhere instead to let someone who is more friendly to work in here? I’m pretty friendly, i also want to work in this cosmetic industry, and she reminded me never do this way to my future clients. Her attitude was the worse,,,,,,maybe the worst staff in the Sephora of the whole nation that I have met. She is pretty and young, but she needs to change her attitude in...