Jack in the Box — Restaurant in San Diego

The Jack in the a Box team was disrespectful to me from the beginning. It was 00:30 AM and I was in drive thru. I had 2 orders from Doordash. Well when I went to the window without my vehicle the cashier gave me first order cuz the order was ready( less items) and when he was about start doin second order the FAT girl from the team said something to the guy and he was like to me “when it’s gonna be ready I’ll bring it to you” I said okw. I waited 15minute to get the second order. It was still not ready because costumer had more items in his order. I went to the window again and said “Can I get my second order” guy was like “not ready yet” but the team was able to serve others cuz they was busy by doin others orders from DRIVE TRHU. The guy disrespected me by saying “Oh no u have to wait cuz u don’t have a vehicle and when it’s gonna be ready I’ll give it to you”. What is the point if I get my first order without vehicle and on the second one he said this to me? When I tried to explain he closed the window and that was extra disrespect everyone! This is my first time writing a bad review! Too much disrespect to much anger from them. Two cars from drive thru left when they saw me staying out and not getting the order. I did not yelled to to the team cuz they are not worth it. like come on now I’m texting all this because of disrespect nothing else! God watching all of us and one day they will get that disrespect 10 time harder that I went through this...

It feels weird to be doing a review on a fast food restaurant. The only reason I've decided to include Jack in the Box - (the one on Pacific Hwy close to Grape St), is because of a young man named Carlos who works the register. This man epitomizes great customer service. If you remember from previous reviews, I appreciate customer service. I've been going to this Jack in the Box for almost 10 months now; and, every time I go, Carlos is at the register. He's always smiling, always polite and positive, and he always goes above and beyond.

It's not every day I go to a fast food restaurant and am totally amazed and blown away by the customer service. Carlos is maybe 18 years old, but carries himself with a maturity way beyond his years. He takes your order, reads everything back to you and then goes and bags your order, all without complaint and with a smile. Carlos brings character, class, and dignity to Jack in the Box; he could easily be working in a fancy, fine dining establishment.

The next time you're into fast food with exemplary customer service, check out Jack in the Box on Pacific Hwy and...

I love much of Jack's food, but they missed the mark a couple of times today. I went twice today... early afternoon and evening. The early afternoon was mostly good, and the staff has good customer service attitudes, but they're up against mechanical challenges. They were very busy and they have only 2 restrooms. Both are one seaters, unisex, but one is devoted to staff. The one which isn't has a broken lock, and they have to buzz you in, but there's no way to lock it once you're in, so other patrons will get buzzed in when you're still in there. Sadly, my evening visit was worse, as they are advertised as being open 24/7/365, but I was turned away because the lobby was closed (I'm mobility impaired, in a scooter and was staying at the Hampton Inn next door. So be aware, "Open 24 hours," isn't quite accurate, as they only serve those willing and able...