Hilton Garden Inn San Diego Downtown/Bayside — Hotel in San Diego

This hotel is just okay. Our main issue is that it doesn't really cater for people wishing to use it as a hotel for bed and breakfast, particularly the breakfast part. The issue is that rather than have a hotel restaurant and bar, the Hilton group has decided to turn this area into a Malibu Barbie themed restaurant/kids center catering for non-hotel guests. ||When we checked in on Friday 25 July at 4pm, we were not told about breakfast - times or anything else. Admittedly, we didn't ask since the two Hyatt hotels that we have stayed at during our vacation had breakfast hours from c. 7am until 11am weekdays and until noon on weekends (perfect!). Also, the Hyatt Hotels allow guests to choose classic breakfast items, coffees and juices within the cost of the stay. In fact, although Hyatt strictly has a "no-substitutions" policy, the reality is that the friendly staff allow reasonable substitutions - e.g. extra egg and no sausage. ||As we were tired, on Saturday 26 July we had a little lie-in and came down for our breakfast at 9.30am - hardly late for a weekend!! However, we were told by the reception staff that breakfast had finished at 8.45am and they could not offer us anything at all. They explained that the Malibu Barbie restaurant closed at 8.45am to allow the staff to prepare for lunch and dinner, which turns out to be for non-hotel external customers desiring a Barbie-themed experience! Think loads of mums and daughters dressed up in a long line outside the external (non-hotel entrance) door to the venue. ||The reception staff told us the breakfast times and pointed out a couple of signs, which we had not previously noticed or been shown the day before.||On Sunday, 27 July we came down for breakfast at 8.30am. We ordered one main each (with no subs) from the breakfast menu, a coffee each and a couple of glasses of juice. All fine. Until we were then presented with a bill (check) for over $100 and told that we had to pay c. $53. We didn't understand since breakfast was clearly shown on our booking to be included. At that point, the manageress of the hotel came over and explained that we had a $19 per person credit towards breakfast each day. I said that this had not previously been explained to us at all, we had not (until complaining about the bill) been given any vouchers or told about this policy. After a few minutes politely explaining that a) as we hadn't had breakfast the previous day due to very early closure (on a weekend) and b) we hadn't been informed about the voucher policy before we placed our breakfast order, we wouldn't be paying anything at all for Sunday's breakfast, the manageress graciously confirmed that she would complement the full breakfast but made clear that going forward we would only have the $19 pp credit and would have to pay any additional sums. We accepted this.||However, what should be pointed out is that save for one main breakfast item (fruit bowl), one cannot have just one coffee and one main within the $19 credit, so not really a breakfast inclusive. I'm not poor, mean or tight. I'm just not impressed by this stingy policy especially compared with the excellent breakfast service offered by Hyatt during our stay. The other main gripe is that by having reduced breakfast hours of 6am to 10am Monday to Friday (that's okay I suppose) but 6am to 8:45am on weekends, when customers like to have a lie-in / rest is, frankly, ridiculous with Hilton obviously prioritizing their money-making Barbie licensed theme restaurant over paying hotel guests. ||Other than that, all very average if you just want a reasonable room, no restaurant, bar or other facilities save for a paddling pool on the 2nd floor...

Hilton is doesn’t value their guests. I will be looking for other hotel chains from here on. This could have been fixed. Don’t charge for services you didn’t fulfill. Either do it or give a refund. Points was a lame way to fix it (which they didn’t even issue), I should have received a partial refund. I paid $1000 for 4 nights at a disgusting hotel. Hilton is losing their brand rating.

~We paid over $1,000 for our stay. After our first night of 5 days we came back to our room early afternoon to find the beds had been stripped and all the bedding was just thrown back on the beds (it was like someone left in a hurry). The bathroom had been re-stocked with shampoo and conditioner. I called and was told they were sending someone to clean and make the beds. I came back to the room later on and found nothing done. I called again and was offered breakfast the following morning since by this point I had made the beds so my kids could sleep. The next day I thought they would take care of the room. I returned that afternoon to find it in the same condition. I called and once again and was told it would be taken care of. I returned later that afternoon to find it still untouched. I called again and was guaranteed it would be taken care of. To my surprise upon returning, again, early that evening, it was still untouched. The confusing part was that housekeeping had clearly been there, as shampoo and conditioner had been restocked again. I called the front desk again, frustrated by this point, and requested a manager come up to view my room. It had been three days without housekeeping by this point. I paid way too much money to have a room that was being cared for this way. I would have been better off to book at Hotel 8. The housekeeping manager came up with a maid and the maid actually asked if I wanted my beds made "every day". She made the beds, the floors never got vacuumed. My room was not cleaned for over half of my stay. I was emailed a survey after my stay and I let the guy know about the issues. I was told I would receive Hilton honors points for one nights stay somewhere. He told me it could take a week to receive. I emailed him after a week to let him know I never received the points to my account. He didn't respond (seems like a Hilton service trend). I emailed him today to explain my frustration that issue has still not been taken care of. He just emailed a one line reply of "it can take a week to show up". Well if he actually went through the trouble of reading my email he would know it's been two weeks. I have no faith that points will be added to my account. I feel that others should be warned that rooms don't get cleaned and they are not enthusiastic about taking care of their loyal customers. Our business requires us to travel often so I stay at Hilton a lot. Their service has been a downward spiral the past couple years, but I have never had my rooms in such a state with no effort to remedy. I would not advise staying at this location. -update - over 3 weeks and no points issued, even after he emailed...

I usually dont give a 1 star review to any place and this hotel deserve a 1 star review due to poor customer service during check in. The hotel located at bayside, the room is nice but I can hear the conversation from the room above and next to my room. Im checking in with a group of my friend and reservation was made by my company and I was treat poorly and been discriminated by front desk staff and I think her name is Melody. She ask me for secondary ID and Credit Card during check in so I explained to her that my reservation should cover by my company and it all direct bill. She couldnt located my reservation and she keep asking for my Credit Card for incidental and I keep telling her everything should be cover by my company but she didnt listen to me and keep want me to provide her my CC.

She told me she couldnt find my reservation so she want a Credit Card from me so she can make a new reservation for me and I ask her why do I need to make a new reservation if I already got one that made by my company. She keep arguing with me instead of asking her colleague or manager about my reservation. Her coworker, Roberto a very nice professional guy are checking my coworker and he able to located our reservation. So why dont she ask Roberto instruction how to located my reservation instead of keep asking for my CC information. I told her that I will wait for Roberto since he know information about our reservation but she dont listen and ask for my Card again so she can make a new reservation. What part of I will wait for Roberto that she didnt understand?

Overall I feel like I been discriminated by hotel staff who work with in the evening with Roberto on Nov 8th. The way she keep asking me for my secondary ID and my Card in front of my colleagues make me feel uncomfortable and embarrassed even my colleagues ask me why she so rude to me..I usually never mention my hitlon status on review but this is my first time provide my status detail. As a Diamond member, I stayed with many Hilton hotel all over the world, this is my first time been treated poorly and rude by front desk staff. I know what the hotel procedure and what to do since I stayed at many hotels. I will never stay at this hotel again unless I have to because my company made the reservation. So i hope the Hotel General Manager train the front desk staff name Melody how to treat peoples with respect, kindness and dont judge me by race and assume that I dont have money or Credit card to provide because Im asian. Once again thanks Roberto for check me in and able to located my reservation. ASIAN people need to stay away from this hotel or else we will get treated poorly by...