Jersey Mike’s Subs — Restaurant in San Diego

I ordered through the app around 5:42pm for an online pick up. I requested to pick my food up at 6:30pm since that would be when I am in the area. Upon reviewing my order I accidentally added pepperoni when I meant to put banana peppers, that is a mistake on my end, I went to call the store before I arrived around 6:10pm and asked if they had made the food-they said it has been ready for 10 mins..I wasn’t supposed to pick it up until 6:30 and my food was ready 30 mins ahead of time, this was already a red flag. Either way I had asked if they can add the banana peppers to my order and they said ok. Upon picking it up I drove straight home and opened my sandwich and saw there was no banana peppers on my sandwich when I called and asked if they can add it, they said they would-I didn’t worry too much since I didn’t pay for it but I did ask and they said they would add it, disappointment #1. Disappointment #2, my sandwich was not made “mikes way” when it should’ve and was missing mayo and bacon. And I know so cause my order receipt included that and my sandwich did not have it. The workers must’ve forgot I guess.

My order was incomplete and not up to par. I usually go to jersey mikes a lot and I like this location cause it’s so close to me but i definitely would like to be compensated for something cause my food was not up to par and on top of that upset my stomach-I say due to the fact that my food had been ready 30 mins before I was supposed to arrive so that lost its freshness. Not sure if I’d recommend this location or go back due to my food...

DIRTY! Someone in charge needs to do their job. It's food you are selling. I was ordering a sub when I started to look around and it was a mess. It looked like they had had a food fight. You'd think, well with crowds coming in who has time to clean., but you still have to try especially because it's food you sell. Up to a point you can understand if there was a crowd. Sad to say there was no crowd. My husband and I were the only ones there for a good 20 minutes and probably about 6 people walked in. I started to look around and it was not only the work area. Most tables had crumbs. We couldn't find a clean table. I got a napkin and cleaned crumbs that were on it. Waiting for our food to be prepared noticed no one bothered to wipe anything. 3 people working. 1 preparing our sub another with his hands crossed and the other on her phone. It was so bad that there was even lettuce in cashier area and on customer's side. How is that possible if your sub is supposed to be wrapped by the time it gets to the cashier... The clear plastic that lets you see the prep area was so dirty that you could tell it hadn't been wiped down for a while. I had gone to this place before and it wasn't so bad. Unfortunately, I was not the only one who saw it. On our way out a lady was standing there and told her husband that they had to leave because it looked unsanitary. It really did. It was...

I had an absolutely fantastic experience at Jersey Mike's today, and I have to shout out the incredible team for their top-notch customer service! It was right around closing time—I rolled in a bit late, feeling a little guilty about it—but the staff didn't miss a beat. Instead of rushing me out the door, they greeted me with genuine smiles and took the time to chat about my order, recommend their specials, and even share a quick story about why they love making subs here.

That kind of warmth and attentiveness? It's the gold standard of customer service—friendly, efficient, and totally unhurried, even when the clock's ticking. And let's talk about that sandwich: I went with the #13 Original Italian, piled high with premium meats, provolone, and all the fixings on that fresh-baked bread. It was a flavor explosion—crisp veggies, tangy oil and vinegar, and just the right kick of spice. Hands down one of the best subs I've had in ages; it hit the spot perfectly and left me craving my next visit already. Thanks to the whole crew for going above and beyond—you turned a late-night craving into a highlight of my day. Jersey Mike's, keep doing what you do; we'll be...